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I had the worst experience ever staying at this hotel. The two-star rating should be downgraded to one star due to the poor treatment of guests and the terrible conditions of the rooms. Unfortunately, I would never choose to stay here myself, but as a wedding vendor, I had no choice but to stay here for an event. I was assured of a late check-out for my stay, but the service I received was appalling. At 12 PM, I was harassed for leaving the room, even though the parking lot was empty, clearly indicating low occupancy. It felt more like a hotel that caters to short stays. Despite informing the front desk that I would leave, within five minutes, a cleaning lady knocked on the door. Shortly after, a rude maintenance man appeared, demanding I vacate the room immediately. To make matters worse, the non-smoking room I was given reeked of cigarette smoke, and the walls were paper thin—you could hear every noise from the surrounding rooms. Being treated like a squatter at a place you’re paying to stay, along with dealing with such poor room conditions, is horrendous and unacceptable. I would never recommend this hotel to anyone.

1. The place is relatively biased, I started to stay but I was a little scared when I started. 2. I happened to encounter the Canadian fire. Many card drivers stayed in the hotel. When they had dinner in the morning, they were very helpless.

We have used this hotel as our first and last hotel to trips to the USA for many years, due to it being close to Newark International Airport. Covid stopped us for two years, but we were back again this summer. Unfortunately, new management seems to have a negative influence on the hotel. I am handicapped with walking problems and need time to get my body to function in the mornings. But since I can function and do not need a HC room otherwise, I do not book those – leaving them for those who cannot function without. My husband is kind enough to bring me breakfast to the room, so that I can take my medications and slowly start the day. This has never been a problem at any hotel we have staid, when he explains the situation to whoever is in change. But this time a very negative night/early morning duty receptionist would not accept this. He claimed it was not allowed to take food to the rooms, despite the rooms having microwaves, fridges and coffee makers… My husband was denied to bring me the waffle he had made after having his own breakfast downstairs. This is not the attitude we have met here before, and I fail to see how Covid protection can have anything to do with this. Thankfully, the young lady that came on a bit later in the morning had a more human attitude and allowed him to help me. The fact that the renovations talked about several years ago, still has not been done, with peeling wallpaper and black mold around the bathtub isn’t good either. There are cracking tiles several places. It used to be a choice between regular and bold coffee, but that also seems to be gone. Combined with the bad level of service from the night receptionist makes us consider using one of the other hotels near by the next time we visit the area.

酒店就在路邊上非常方便。各一效果還算一般。外面園林伐樹作業的聲音有點大。隔離汽車聲還是很可以的。廚具需要向前台詢問。有專門的人員帶到房間。各服務態度很好。

Check-in was very smooth and quick! Staff was friendly. The facility was modern, and well kept up. The room was excellent. Sleeping was pleasant. Check out was smooth and fast. The area around the hotel was quite decent. I recommend this location.

Small hotel, all in one. The location is a bit remote, but for the United States, there is no car to go anywhere, it is convenient to have a car. Therefore, the location is acceptable if there is a car. Breakfast does not require a ticket, and the in-house guests eat it casually, but it is not suitable for the Chinese stomach. After eating breakfast at the hotel on the first day, I bought instant noodles instead of breakfast for the next few days. Better, there is a microwave in the room, it is convenient to heat food!

Very speechless check-in experience. It was already after dinner at the hotel, and the place was easy to find. But the receptionist told us that the room was not reserved for us because Ctrip did not pay. Contacted Ctrip customer service, they quickly communicated for us, but they couldn't give us a room because it was full. After waiting for more than an hour, Ctrip can only say to help us see if other hotels in the town are still available. Our two female colleagues were on a business trip to the United States. We dragged two 29-inch suitcases and two boarding boxes from the west of the United States. We couldn’t check in immediately. After waiting in the lobby for an hour or two, we had to find another hotel😡😡😡! And we plan to stay for two nights. Later, I realized that we are super members of Marriott. After showing the membership card number, the little brother asked the manager for instructions and told us that there is still a room-type suite, but a set of dining table and chairs is missing! And you have to pay separately. Ctrip also agreed to go back and pay us the check-out fee. At this time, we can fall down as long as we have a bed, so we can only accept the check-in. The room was fine. But when the second of us was about to take a shower, the main station called and said sorry, we found our reservation record, because the order of the two people who made the reservation was reversed, and we couldn’t find it just now. We clearly showed the passports of two people ! Bad experience!

Great experience. Staff was pleasant and very accommodating. We experienced a situation and needed to change our room 6 hours after checking in, and they fulfilled that need. I asked to have a last minute copy made and since to ”remote print” option wasn't working, the desk clerk helped me out. We were there for a class reunion and it was so nice to be able to stay at the same venue. The set up for the reunion was above our anticipated plan. The staff, bartender and banquet coordinator were all professionals and gracious.