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Initially we contacted the sales department for a welcome party at the restaurant for 15 people, a few of whom had hotel reservations for a couple nights stay (including us), as they were coming in from out of state. My wife and I explained that this was a separate party from a rehearsal and we wanted to just order appetizers for everyone and pay for a couple of rounds of drinks. As the group size grew to 23, we were then told (the week before) that we could no longer just order drinks and appetizers and would need to order a complete dinner off their special dinner menu. They claimed it wasn’t worth their kitchen’s effort to serve us just appetizers and drinks. We explained that we were expecting to pay around $600-$800, as our group likes to drink and eat and that several couples would probably stay for dinner after. It didn’t matter, the sales department just said we couldn’t have our party at the hotel restaurant unless everyone ordered dinner. We ended up having a party at the local Gardner Ale house which turned out really great! We spent over $900. Later, my wife and I returned to the hotel and went to the restaurant, just to see how busy it was. At about 8pm and they may have had just 50 people in the restaurant on a Saturday night. Seems to be a poor management decision as a couple of our guests ended up canceling their reservations after hearing about the last minute change from the hotel. In addition, we did stay at the hotel. Our room was physically dirty (needed a good vacuuming) and there was someone smoking in the room across the hall, (we could smell it in the hall and in our bathroom). This was the first night we were there. After mentioning this to staff they came down and agreed they could smell it, but just ended up spraying air freshener. They said they weren’t sure which room it was coming from. The smoking continued until the next day.

Terry and Phil are perfect hosts. They're home is stunning and has been redone with meticulous attention to detail. At the same time it is homey and welcoming. We had so much fun sitting in the dining room, me with a cup of tea and my husband with a Guinness, watching the fall leaves and a beautiful view of the lake with the forest and the islands. Then we moved into the living room and relaxed on the couch which has an equally beautiful view. The TV room den gives you yet anotber gracious space to enjoy Our Rose room was beautiful. Terry gave us great recommendations for a day trip to see heirloom apples and an amazing Stone fence building display. The food at the Inn was home-cooked and delicious with all kinds of extra complimentary touches that made us feel welcome and added another dimension to the fun. We took a beautiful hike on a country Lane by their house that was covered with a canopy of trees, and gave me a great variety of mosses, mushrooms, and ferns to admire. Thank you very much for a wonderful vacation!

This was our fifth Great Wolf Lodge experience. We've done Fitchburg and Charlotte each two times. I noticed the construction advisory when I made the booking, but I failed to appreciate how extensive the construction was. We were four adults with a two year old. He just loved the toddler play area that was open. Having been there with our granddaughter previously, we expected there was plenty to entertain him. But the other side wasn't just mostly closed, there were NO chairs or tables. We played with him in the basketball area, but then returned to the side with toddler area. We had the Royal Wolf Den suite with separate king bedroom. It was spacious and comfortable, but really could use another chair or two. Multiple TVs were great for down time. Having a suite accessible by (rather slow) elevator was way better than being on the far end of resort as we were other times. GWL staff are always awesome. Questions promptly and correctly answered. Directions cheerfully provided. Breakfast was good, but far less offered than our previous stays. Server Carlos was EXCELLENT! Omelet order options were awesome as was our crispy bacon. We had reserved late check out and planned a relaxing morning, But before 11am, our two year old had done the toddler area since opening and we decided to go ahead and check out. Because of the construction, this wasn't our best experience. I hope to return after construction is completed.

Outdated and overpriced. No amenities to speak of, no microwave in your room, no housekeeping unless you request it, no access to the pool unless you go to the front desk to ask for permission and they have to let you in, no continental breakfast, BUT they do give you a cookie upon check-in. By far one of the worst hotel experiences I've encountered. Hotel was booked with multiple youth organizations that were totally out of control, running, screaming, kicking walls, f-bombs, scratching their names into the metal doors of the elevator, etc. when I called the front desk to complain they told me it was happening all over the hotel and there wasn't much they could do. Guests no associated with these organizations had no use of the pool since there were no less than 25 kids in the pool on both nights we were there. When I complained to the general manager the next day, the front desk responded that they would discount my room by half and that if I wanted to leave it would be okay. Since there are no other hotels in the immediate area and I was there for family medical reasons I had no choice but to stay. Disappointed that the general manager didn't have the courtesy of responding to us and that they allowed this to continue for two nights.