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I've been staying at Embassy Suites for over 30 years and have watched the slow and steady decline of this once respectable brand. It's out of character for Hilton to allow their properties to decline in this fashion but the ES in Estero certainly fits that bill. First of all, the staff is professional and helpful. No problem here. The exterior of the building looks great and the front desk area is new, clean and welcoming. Once you leave the front desk area the property goes down hill fast. The interior area which includes the bar, restaurant and common areas has not been renovated in at least 20 years old. This includes plastic flowers, mid 1990's green decor, worn our chairs and tables, tile floors with stained and worn out carpet. The bar area is small and very dated however the nightly happy hour is respectable. The rooms....hmmm.....the carpet is somewhat new but the rest of the room is old and dated. The furniture in living area is old and worn out with 1 sofa, 1 chair and 1 desk....that's it. The bathroom fixtures are very dated and the shower still has the 1995 Hilton shower curtain. The beds are at least 10 -12 years old. My bed had sleeping ruts in it which made for a tough nights sleep. There is no housekeeping!! If you want new towels, shampoo, etc, you can head down to the front desk and pick them up yourself!! It's obvious that the owner(s) are simply enjoying the $ coming in but have no intention of investing in renovations. We paid $300/night in the middle of the week. I understand it's peak season in SW Florida but this is a $159 - $179/night property at best. I'd give it 3 - 3.5 stars only because of the location and staff. Very disappointing overall. I would not stay here again nor would I recommend it to others. There's a Springhill Suites in the same parking lot. I'm sure Marriott does a better job of keeping their properties clean and up to date.

This hotel is in a great location and if you are staying a few nights it should be fine. There are some amazing front desk agents. However if you are staying long term it's a nightmare. I have been a Marriott Ambassador for 2 years which means I stay in a Marriott property about 8-9 months out of the year and spend 24k plus per year. I'm saying that to say I know the hotels and almost alway have given 5 stars. This hotel constantly over charged my credit card and blamed it on the system. My credit card was shut down twice because of multi holds for thousands. I was there 5 weeks and the last week they overcharged me right at $500. They refused to make it right even when their agents stated it was a mistake. The agents wanted to but the manager decided money over honesty. We had four of us that all had horrible experiences! We all end up calling Marriott due to the over charging. They managed to fix the last night as the front desk agent agreed it was incorrect but stated the past charges will have to be reimbursed which they laster refused to do. This is the first time leaving a bad review with any hotel but I am amazed at the horrible treatment this management has. They need to learn from the Towneplace in Harvey LA. Marriott should be embarrassed for this hotel to carry the Marriott name. It's a total liability to the brand. Do better Marriott.

We are here visiting with our two children 8 and 13 and have been extremely impressed with the beauty of the hotel, customer service and quality of the food. From the moment we arrived Ursula at the front desk was very welcoming and answered all of our questions throughout our stay. The staff responsible for the kids activities were engaging, fun and had several activities planned throughout the day. The waitstaff and bartenders at the pool are top notch and work incredibly hard to provide outstanding service. We highly recommend this property and look forward to our next visit.

Everything is quite satisfactory, okay

The facilities are very new and the environment is good

Service is super good, very intimate, very recommended hotel