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We had the pleasure of staying once again at Loews Ventana Canyon Resort. It's our favorite staycation location for special occasions. This time was to celebrate our 53rd wedding anniversary. I had stayed a few weeks before on a ”girls trip” and spoke to the front desk to request a room with a specific view for the anniversary trip. We received an outstanding room in 4205. We overlooked the flowing stream and koi pool and Catalina Mountains to the north. Anaya at the front desk and Peter, the bellman, were outstanding and their warm, welcoming personalities made the stay extra special. Thank you to them both.

My wife and I stayed eight nights at this property. Here is a summary of the pros and cons: Pros: Check-in was efficient Very comfortable king bed Breakfast is commensurate with other Homewood Suites we have stayed (typical breakfast consists of fresh fruit salad, breakfast potatoes, omelet, sausage links, pastries, waffles or oatmeal, and juices/coffee) Heated salt water pool was clean and enjoyable to use Hot tub adjacent to the pool was clean and enjoyable to use Two gas grills are in good repair; I grilled ribeye steaks one evening – turned out great! Two-burner stovetop allowed us to cook three meals in the room (burners are small, so you need to keep rotating food from edges of pan to center and vice versa) Housekeeping service, offered every four days at present time due to covid precautions, was thorough Onsite laundry facilities worked well ($1.75 per load in washer and $1.75 per load in dryer) Cons: We reserved a pool overview room, but none where available at check-in, then we were given a ‘mountain view’ facing to the east (the mountains are to the north) The evening social is only offered on Wednesdays – not necessarily a true con, but something to be aware of when you are used to Homewood Suites in Ohio/Tennessee/Kentucky/Indiana/Iowa that provide the evening social Mon-Thurs; the Wednesday evening social consisted of the following choices: a cabernet or chardonnay wine, Dos Equis or Coors Light beer, fresh carrots/broccoli/cucumber slices and ranch dressing, a mixed green salad, minestrone soup, and bread sticks Upon checking into the room, we found the dishwasher filled with dirty dishes We didn’t hear any noise from the breezeway or our adjoining suite; however, the noise from the suite directly above ours was vivid – guests simply walking in the suite above our created ‘trembling’ in our walls Bathroom shower grout was cracked and in quite bad repair (see photos)

We have offered this feedback to corporate and property general management via email with no reply. Sadly, due to the issues that we experienced we probably won't be visiting again. Its a beautiful property but the staff and issues we experienced don't allow us to highly recommend. (+)At check-in my wife had a helpful and excellent experience with Jaime Ortiz. He took the time to help her get our family and our luggage to the room since I had not arrived yet. He is to be commended for his genuine attention and how truly eager he was to help. (-)My wife enjoyed cocktails from the Azul lounge and unfortunately received very aloof service from the female bartender with dark hair and glasses. I also experienced this same level of dissatisfactory service from this particular bartender on a separate occasion on Saturday. (-) Saturday morning our room was covered by black ants. My wife called the front desk and asked that housekeeping or maintenance please come to the room to address the issue. The issue was not taken care of until a few hours later while we were at the pool. (+) Saturday, we spent our breakfast at Azul and Tommy was our server. He was warm, friendly, and very helpful. He made recommendations for entrée selections and interacted with our children in a genuine way. (+) We spent Saturday late morning and early afternoon at the pool and Andrea helped us with our alcohol and food order. She was very sweet and checked on us as she saw us around at the different pools. (+) We booked our 2 children into the Kids Club from 5:50pm-7:50pm on Saturday. Hannah was efficient in the reservation and check in process. Our children detailed that they had fun. (+) We wanted to enjoy some tapas from Contigo while our kids were in the Kids Club but didn’t know how to get there. We went to the front desk and Andrianna actually came around the desk and walked us to the door to ensure we had correct directions. She was the 2nd employee, from Jaime (mentioned earlier) that went above and beyond to help my family. (+) At Contigo our experience was perfection, which we hadn’t experienced at La Paloma up to the point unfortunately. My wife made sure to ask for the manager, Jorge, and share that Erin O and our server Danny V were such great staff members throughout our meal! (-) We returned to our room to see that the ants were still prevalent now having gotten into all of my children’s snacks and a dozen cookies we had delivered to the hotel for our children as a Saturday night surprise. Ants were in my son’s shoes and our carryon bags. It was a mess and my wife had to spend some time on her staycation cleaning our room and hotel furniture, and throwing out so much food! (-) We went to breakfast again at Azul on Sunday morning and Michelle was our server. She forgot to fulfill some of our small requests and our drinks were not refilled in our meal. When she came to bring our bill she open mouthed coughed onto my son and his pancakes. This is appalling! She made n

Are this hotel has a gorgeous exterior and foyer. When we arrived at 3:06 PM we were told our room was not ready yet and it would be at least one hour. The clerk apologized and added 5000 points to our rewards. This was a bit disconcerting as we were weary from our travels. Our breakfast the next morning was very sparse. There were no eggs of any kind, not even hard boiled ones. There were none of the famous cinnamon rolls. This hotel did not meet our expectations as we are IHG rewards members and we expect the abundant breakfast that we have at most other properties. Also the flag on the outside was tattered. This is the American flag that should always be in good condition.