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I wasn't going to write a review about this hotel as I was so disappointed with our stay but having just come back from an amazing holiday in Crete I decided that this hotel needed a fair and honest review. The check in process is very efficient and quick. It seems that they have that down to a fine art. There after there is no guest services as the desk staff are very unhelpful if you go with a problem or concern. The hotel is very clean although tired but one can't fault their hygiene standards. This hotel has so much potential and it is clear that the staff aren't happy as it shows in their awful, rude, disinterested attitude. However housekeeping on the other hand can't do enough and are polite and smiling people. We booked a prestige sea view room. They claim they gave us one but I would not call it that at all. We instead got a side view room and if you walked to the end of the balcony you could see the sea. Why advertise that the hotel has more sea view rooms that it does? Rather call it what it is... a partial/side sea view with limited views! The food is much to be desired overall. It is a poor breakfast. The scrambled eggs are watery and bacon under cooked. The salads are mostly served with limp lettuce and there is a lot of repetition in the meals served. I am not a fan of the canteen type buffet area as it lacks character and no view. We tried Cava once and that wasn't much better - they are understaffed and the food was tasteless. Despite the hotel having amazing views and lovely pools there are a few things that need to be addressed: Sunbeds - there are clearly not enough...don't bother on the weekend as they let local residents and D Club members in so you have no chance. It is chaos if the hotel is full and during the week guests book them before breakfast. We were shocked that as paying guests of the hotel, the D Club/local day visitors got preferential treatment. A simple solution would be getting more surely? Small children - since when is it acceptable to allow children to swim in dirty nappies? We saw this on a number of occasions and I was horrified. This was not an isolated family or time either. Overall it was a stay that won't be repeated.

An improbable villa! Spacious, clean, tastefully decorated and well-equipped rooms. Our room had a large private balcony. You can enjoy another huge shared terrace with chairs and deckchairs... there is a garden with nooks and crannies, everything is clean and maintained. Go up to see the panoramic view, room stocked with books and binoculars. Breakfast is royal, outside or inside depending on the weather. Common room with kitchen and fridge. The 2 brothers who own it give advice for visiting the region. Small beaches and nearby beaches. All this 30 km from Palermo... €72.50 for 2! INCREDIBLE + easy parking on the street