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Absolutely 5 star experience! Hotel mamma (local Icelandic) is the sweetest and most warm hearted person I met in a long time. She clearly loved to nurture and care for her guests. We got bumped up and had a suite for 3 days. Such a beautiful ambient atmosphere. The best home smoked salmon for breakfast and pukka tea! Simply a place full of love. I will come back any time

Good price/performance ratio. Usually, hotels in Scandinavia are expensive, but this hotel is relatively cheap. Basic performance is also good. Think of it as a Japanese company. Of course, it is relatively cheap, so there is no luxury.

The waiter can't have an extra bed after work, give us a bigger room, the surrounding is quite convenient, the hotel restaurant is OK, but prefer other restaurants around, the room is very clean and new, suitable for parents. The room is large and the hotel design is very beautiful, Nordic style. very quiet. There is an Icelandic Immigration History Museum downstairs, don't miss it.

We stayed here a couple of nights in early September for a pre-cruise stay. Clean, comfortable (we opted for the slightly larger room) and a great location near the waterfront area and walking distance to the old town part of Reykjavit. They accommodated an early arrival due to our flight schedule, which was appreciated. There is a connected cafe and coffee bar which was very convenient. There are some off-site parking garages (rented a car) which are OK, but a little expensive and if it is raining, not real convenient. They said they had storage lockers, but because they provided an early check-in, we did not need them, so I am not sure if they are on-site or not - if they are the ones in the parking structure, they are definitely not sufficient. Although we do not see us returning soon, if we did, we would definitely stay here again.

Location is across from the Harpa, very close to Bus stops for tour pick ups, 5-10 minute walk to fantastic restaurants and shopping. Rooms on smaller size with wall shelves for storage and a little worn out but are clean, showers hot, full amenities. Breakfast hearty and really enjoyed the baked granola bars! Reception staff were very friendly and helpful. We had a tour leaving at 6:00 AM and was provided a continental breakfast. Highly recommend!

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

In the city center, the famous lake, it will take about 10 minutes to walk to the concert hall. Lived on the third floor spire. The room is big in Iceland. There is a small balcony. The Italian restaurant downstairs is quite delicious.

A very good experience, the hotel has a sense of design, is exquisite and clean. The front desk staff are very welcoming and friendly. In particular, the Chinese lady at the front desk was patient and polite, spoke Mandarin very well, and helped us solve many problems. I would like to express my special thanks to her. The bedding is also very comfortable. It can be said to be the best among the many hotels we have stayed in during our trip to Northern Europe. Highly recommend this hotel