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Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.

Had an amazing retreat..The private pool villa was worth the price..amenities,food,ayurvedic treatment,yoga and meditation was all fabulous..the staff were so humble,friendly and always at service wen needed..the backwaters and shikara ride is worth mentioning..the rainy weather added to the resorts beauty..every area within the resort is so beautiful..can just stay der watching the place all day...best vacation of my life ever..Thank u to my friend who accompanied me,thank u to the crew of Niramaya for everything..Gratitude..😊😊 Will refer my friends n family n also looking fwd to come again..

This place clearly is past its prime from the looks of it. Our Deluxe Lagoon view room is past its ‘best by’ date. The furniture is fraying, the mirror has big stains, the room had a stink when we checked in, the aircon works only at one setting - 19 degrees. The woodwork has been shoddily repaired, the glass door has turned yellow with grime. The maintenance and upkeep of the property evidently de***ds serious attention. Sadly, when I attempted to show some pictures of the room to the ***agement, it barely caused any concern. I was informed that the extended Covid lockdown - and the tropical climate and moist air, has taken a huge toll on the property. In other words, we really can’t do much! However, supposedly a revamp of the property is underway - doesn’t help us though. While the explanation maybe valid, the nonchalant response was galling and totally unexpected. And any way, why shouldn’t we, as paying guests, expect better? At breakfast this morning, the papaya was un-ripened, the pineapple was overripe and discoloured. And the best. - they couldn’t find decent, fresh and ripe local bananas to serve! At lunch, the Thai green curry was spicy - so spicy and none of us four could eat more than one spoon. We refused to eat it and asked them to take it back. Yet amazingly, it appeared on our bill - no apologies offered. Naturally, we refused to pay for the dish. Quite eventful first 24 hours.

We enjoyed another 3 idilic days at coconut lagoon. We last visited in 2023 and loved it so much we returned. An amazing location and an absolutely stunning resort. So clean and well tended. Wonderful large pool, immaculate heritage buildings and superb food. Our accommodation (delux water front villa) was sumptuous and had a lovely private pool and garden as well as a verandah overlooking the wide life ponds. Very clever use of water and eco friendly power and supply. Thank you to Sneha and her cleaning team for keeping our villa so clean. The staff were very friendly and welcoming. All were so kind and everyone had a beautiful, ready smile for us. We felt like honoured guests and feel privileged to have stayed there. Everyone was so perfectly dressed and the ladies looked so elegant in their beautiful saris. Thanks especially to Anjitha who welcomed us in and waved us goodbye. She is a wonderful host. Thanks also to Shreelaskmi and Jasmine. It was lovely to see the Chai lady in her tea barge again. We enjoyed the traditional crafts with the potter and the lady who did the mat weaving. Our special thanks to Vishnu and Anjana; the naturalists. We loved the birdwatching, eco and butterfly tours very much. Anjana hosted us for 2 sunset cruises; absolutely beautiful. Vishnu took us on a village tour on the e bikes and this was a real highlight of our holiday. We were taken to the local Hindu temple, one of the village tea shops and a tour of the paddy fields and local areas. We met so many friendly locals and had some lovely chats! We saw the Toddy *** in action and he let us taste the morning toddy collection. We highly recommend this tour. Really important to get out of the resort and see life outside. The musicians were great, the evening dancing wonderful and the food in both restaurants absolutely amazing. We’ll be back! Thank you all at Coconut Lagoon.

We had two nights stay at picturesque ILLKKALAM LAKESIDE COTTAGE right on the banks of the lake and were. pleasantly surprised as the nature unfolded before us. Good location with good facilities and access to all amenities surrounded by organic farm , nature at its best. Good service through out and personalised care by friendly staff. Freshly cooked homemade tasty food served to your room and relax in front of the room looking over the lake with boats passing by and beautiful sunset views. The best part was the relaxed private sunset boat ride on the lake for two of us with stunning views starting right in front of our cottage. Susan Salin and team have done a wonderful job in making avail of this wonderful property for fortunate few like us. Special thanks to Asha and Arjun who were always helpful and giving us information of local tours and cultures. Not to forget those amazing cooks who cooked meals as per our taste We will definitely going to return and recommend to our friends to visit ILLKKALAM LAKESIDE COTTAGES Thanks once again for serving is the best treat Keep it up 💕🙏😍

I recently stayed at a resort that offered a truly luxurious and serene experience. From the moment i arrived, the staff was incredibly attentive and ensured that all my needs were met. The room was spacious, elegantly decorated, and provided stunning views of the surrounding landscape. The amenities were top-notch, including a beautiful pool, well-equipped fitness center, and a variety of dining options that catered to every taste. The resort's spa was a highlight, offering a range of treatments that left me feeling relaxed and rejuvenated. The attention to detail and commitment to guest satisfaction were evident throughout my stay. Overall, it was the perfect getaway, combining luxury, comfort, and adventure in a beautiful setting. I would highly recommend this resort to anyone looking for a memorable and rejuvenating vacation.