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Wonderful service and accommodation for American Xpress members, upgrade upon arrival, credit for the stay and access to the lounge, we’d definitely return to this hotel … wonderful friendly services by all staff, we received excellent services by towels beach staff, car parking support team, spa staff to room service and all front desk team were super friendly and supporting … incredible welcome warm welcome for AMX members, restaurants onsite too were superb … and the “tea time” in the lounge was just wonderful … including the staff ….again we’d return in a heart beat to this wonderful hidden gem of Croatia! Room was super clean, wonderful effort in making us feel welcomed and special …Highly recommending this hotel …

It’s so over, the sea view is super beautiful, and you can watch the sunset at night. Although the dinner is a bit expensive, it is very delicious. In fact, it is more expensive than the ancient city, but the restaurant on the other side of the ancient city is not comparable to the taste here. There is a bus to the old town at the entrance of the hotel, which is very convenient.

Would just like to say this is our personal experience. We stayed here for 2 weeks which is not something we normally do in Europe but we also wanted to visit Bosnia / Hercegovina and Montenegro so decided on the 2 . What can you say, everything has been said. Pros: Check in easy, Reception area was bright and airy. Friendly and helpful, welcome drink nice touch. Rooms, exceptionally clean and spacious, bed very big and comfortable, nice size bathroom, shower great and lovely balcony with sun beds and table and chairs. Oh, forgot to mention stunning views. Also very quiet, never once heard neighbours. The 2 girls who cleaned our room, so lovely and took care of the room. Food, breakfast was fantastic, evening meals were very good, variety good and always found something to eat, meat or fish or stews, pasta, cheeses etc and sweet selection was great. Food was always well presented and fresh, breakfast smoothies were nice touch. Views from restaurant was stunning especially the sunsets. Staff, excellent experience, all so very friendly and helpful. They couldn’t do enough for you, special mention to Andrijana and Paola ( front of restaurant ), Tarek, Marijo and Selma ( restaurant staff ) and Miljenko and Damir ( restaurant managers ). They were a credit to the hotel, always greeting guests with a smile, so friendly, helpful and happy to chat and showed a real interest in you and what your experiences of the day etc. very knowledgeable about their country and local areas, gave you tips and ideas etc. they genuinely made the holiday experience that much better, thank you to them and all the staff. Facilities, both indoor and outdoor pools lovely, plenty of sun loungers , Gym, didn’t use so no comment. Plenty of loungers at beach and towels when room card shown. Bar and beach bistro area lovely, plenty of comfy chairs to relax in. Lift from beach to all floors if you didn’t want to walk. Location, no.6 bus stops 50metres from hotel, buy tickets in hotel shop, cheaper, takes you straight into old town, which is first and last stop. Walks either side of hotel, one takes you along coastal dirt road to port via couple of beaches, and good drinks stop, Shelby’s ( after Peaky Blinders ) was good. The other along coast and past hotels and cafes to Lapad and Sunset beach. Visit The Cave Bar for drink along the way, cave bar is fab and outside view is beautiful. SUNSETS STUNNING. Concierge desk, booked up some trips from here, girls friendly and helpful, not pushy to sell, prices matched those from vendors in town. Shout out to Leona and Matea. Cons, only one, pillows to soft. Overall it was a fantastic experience and would recommend and definitely go back. More than anything, the staff, location and views make this special.

We stayed at the Royal Neptun for 1 week, it is 1 of 3 hotels forming a complex - Neptun is a 4 star and the other 2, 5 star and we could definitely see the difference. The highs, the location is outstanding, the walk along the promenade to the bars and restaurants, superb. The roof top bar and pool, amazing place to have drinks and watch the sunset, the pizzas in ‘on the rocks bar’ yummy, food and setting in Zoe was well worth the money, and the massage in the spa was one of the best I’ve had. So why only 3 stars: we checked in, other guests checking in were offered support with their luggage which we weren’t, maybe only for the 5 star, we didn’t mind but just noticeable. We walked into our room, first sight clean and tidy but then started to notice the red and white stains on the carpet, broken shower and safe, bathroom door sort of fixed. Breakfast was not a pleasant experience at all, it is not big enough for the size of the hotel, lots and lots of people walking around looking for tables, no management overseeing the flow of customers, staff moral appeared low, no one was smiling, would pass and not acknowledge you, when trying to attract attention it was like they looked through you and go in a different direction. Food ran out very quickly, all meats, cheeses etc were not covered and I could see the flies landing on it, the queue for omelettes was at least 10mins so big gathered all around where other guests were trying to eat. Pool area, as this is a family hotel was really surprised to see glass being used, 1 time were saw a glass break and a little boy cut his foot and second a wine glass broke and the stem ended up in the pool - no one was asked to leave whilst it was cleaned. This hotel has the making of amazing place to stay so hoping this feedback will help make the tweaks it’s needs.

We had a beautiful sea view room on 4th floor with nothing but the sea & islands to see when stepped out onto the balcony. Great location for watching the sunset from many locations either on the waterfront, roof top bar or our own balcony. Breakfast was the usual expected fare and whilst there we experienced very busy and very quiet times. Staff were always on hand to get anything you may need Location was perfect, a short 15 minute 2 euro bus ride to Old town - easy to navigate as both the hotel and Old town are 'end of the line' so can't get lost! Peaceful and pretty 15 walk to more bars and restaurants at Sunset Beach on way or hour walk around the land to the new port area. Housekeeping - cleaned and tidied the room each day, had to occasionally ask for more tea / coffee / milk although it wasn't a problem as we just got some in the morning at breakfast. Was a little early some days (for us) but we just put the do not disturb sign out and removed it when we went down for breakfast Was the perfect base for our week away and would love to return when we next go to Dubrovnik

The hotel is close to the sea but far from the old city. You can take the non-stop No. 6 bus to the terminal. The environment is beautiful. The buffet price is acceptable, but the seafood is not enough. It is a good place for sunbath and relaxation.

The Royal Palm is set a little outside the city alongside the coast in a complex of three other ‘royal’ hotels that provided a number of bars and restaurants to choose from throughout the day. This choice extends to the pools and gyms as well. Lovely well appointed and clean rooms. The en suite was well equipped and modern. Great sea views as well. The staff both in the restaurant and reception couldn’t have been more helpful. First time in Croatia. Lovely country, Dubrovnik city was really Beautiful. Most days busy from the cruise ships but its didn’t detract from the place.