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Went for an overnight as part of a group with friends. On arrival around 2 pm tried to book lunch but was informed that they don’t do lunch only breakfast and dinner. Lisa the lovely receptionist provided me with crisps free of charge. My comments were overheard by the operations manager Nick McCann who asked if I would like a panini or sandwich . He brought this to our table and we thouroughly enjoyed Hospitality by staff was second to none nothing was a bother and all had great attitudes including the chef at the dinner serving . The hotel was lovely and warm although in my opinion could do with some updating but the lovely staff made up for a lovely stay Well done

I choose to stay at Marine Troon as it was the best hotel in the area. I had a little problem when I first arrived which was sorted out by Joan on Reception to my complete satisfaction. The Sea View room was large, clean and comfortable. It contained all I needed for my stay. Kettle/Coffee Machine/Iron etc., Lyn and Joan on Reception were very helpful when I had any queries. The breakfast was beautifully cooked using good quality ingredients and served timely and piping hot. Dinner in both The Seal and The Rabbit were fabulous. For golfers the location is amazing. The spa area is great and the very warm pool and jacuzzi was a great way to relax. The only issue I had - which was not the hotels fault - is that it is under the flight path to Prestwick Airport. There was often an extremely loud plane that went overhead at around 2am which would wake me up and take me ages to get back to sleep. Having said that, I would stay there again. Thank you to all staff who made my stay special.

Need to enter the airport to visit customers, so I chose this one, located in a small town, 20 minutes drive to the MRO in the airport, also close to the beach.

Was down for the Airshow yesterday and stayed overnight. Although we were due to check-in at 2pm, the host Julia allowed us to do it earlier meaning we could go and enjoy the show. She also emailed a few days before explaining how the parking permit would work on the day of the event, which was great and stress free. Perfect location, 5min walk to the beach, 5min walk to the main street with bars/restaurants. The room was fine, nice and clean and we had a great night's sleep. Scottish breakfast was lovely. Overall great experience, Julia the host was very friendly and welcoming. Will definetly be booking back up for next year 😄

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious . The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

Booked a room for my daughters to stay. Upon arrival we encountered a completely disinterested member of staff who, quite simply couldn’t care less and sent them to the wrong part of the hotel. We booked an “Executive Room”, but there was nothing executive about it! Upon going inside all the windows were open (at 11pm on a cold October evening), probably to mask the smell of dampness in the room. Decor was well past its best and bathroom hadn’t been upgraded for some time. Breakfast on the first morning was very poor as apparently the chef didn’t turn up due to a family emergency. These things happen but staff didn’t tell my daughters and they waited 90 mins before a less than impressive breakfast arrived - see photo. General decor of hotel is very run down and there was rubbish in the car park related to some ongoing works. Yes, the rubbish has to go somewhere but no need for it to be scattered on the ground - see photo. Breakfast on Day 2 was moderately better but they ran out of bread and other ingredients but, again, didn’t tell guests when they ordered. Instead, when questioned as to why the items were missing, the reply was “oh sorry, we ran out”. Staff, with the exception of one member of staff on the restaurant, were sullen and disengaged. The general state of the communal areas is, at best, tired. Upon asking the manager what made the room “executive”, he said it was purely down to room size. The photos on the website show high specification “executive” rooms but, the manager stated, these were recently renovated rooms in a different part of the hotel and not the room my daughters were in. All in all, it was very disappointing and not a great place to stay. The manager declined to compensate for the below expectations room but did refund the breakfast on Day 1 (hence my 2 star rather than 1 star review). My advice is avoid!!

The hotel environment is very good, is a very large hotel, not far from the sea. There is a large golf course next to the hotel. The daily breakfast is a la carte, which is rich and overall, very satisfied! The disadvantage is that there are no slippers and the bed is relatively small