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Welcome was amazing.... Room lovely, so clean and fresh, we come from here and have lived down south for 30+ years....we are always blown away by the friendly north that we know and love..🥰 A few points..( Cleveland suit)... Toilet seat a bit loose and the shower is a tap feed, a wall mounted shower head holder, also perhaps a curved shower pole and curtain would be a good addition. These are only minimal glitches. Breakfast was as promised and amazing, the staff are so attentive and we would hesitate to book again. My high star rating is because we had a fantastic stay, the glitches could just be a personal preference. Still a 5 * review.

It was ok for one night as I just used it to put my head down for the night and it was great for that as I wasn’t expecting much for a £40 room but would not stay there for a week

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

Me and partner stayed here for a 1 night relaxing stay, which it didn’t turn out to be. We booked this as I never get chance to have a break as I care for my mum 24/7. Upon arrival we were allocated a room which was supposed to have a hot tub joining on as requested. The room we were given the hot tub was down hall way passing a lounge and another room upon showing us the hot tub area there was cigarette ends around the hot tub on the floor and also drink marks all over table from the guests the night before so this had not been cleaned upon our arrival. I went and spoke with the manager and she said it was the only room left but after speaking to a young couple later on in the evening they said they had just got their room last minute with a hot tub joining in there room which I was really disappointed with as I had booked this in advance. I felt embarrassed walking up and down the hallway infront of other guests going into the hot tub , also another guest next door kept coming into our hot tub garden and asking for toilet roll, which I felt there was no privacy this was supposed to be a relaxing break and the night progressed even worse, which resulted us checking out at 6:30am the next morning. I have discussed this with the manager further after my stay as I was promised if I didn’t like the room I would receive a refund on the afternoon of checkin as I didn’t want to stay in that room with having no privacy. I recommend not staying here as there is far more nicer places with better costumer service. Still waiting for a refund a week later still no response. Really disappointed won’t be returning or recommending it.

We came here for our Grandparents 70th wedding anniversary party and stayed over night. It was amazing! The party was very well staffed with food being brought out promptly and cleared in good time. Staff were all lovely and more than helpful when needed. The green out the front was perfect for the little ones to have a run around and burn off some energy. We had a family room (2 rooms adjoining) and it was great! Lovely and clean, plenty of space for us all, comfy beds! The tea/coffee station was very generously stocked. We’d asked for a few extras (ironing board and iron) and the staff were very happy to help. Breakfast in the morning was great. Quick service and well cooked. All the staff in the morning were lovely and cheerful! Could have easily stayed another night!