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Hotel looks fine from outside, good location for town centre. Staff friendly enough.The room which we paid £103 the night was a small double, very dated, bedding was clean, bed comfortable, clean white towels. The room was filthy, dust on vanity area, unclean coffee cups, dust rolled off the bedside table, windowsill, tv, and a ledge above the bed. Walls marked and dirty, skirtings thick with dust, mirrors not clean. Shower was powerful, but over the bath, with no slip mat( I slipped coming out and hurt my leg! A half used shower gel was still on shower holder. But reasonably clean bathroom. Cleaners knocked on door at 9.10 am and asked if room was vacant! Breakfast buffet style, descent enough.

Over the years, I've been to a dozen countries and have stayed in budget accommodation in quite a few of them. Metro Inns deserves a place in my top 3. The staff are very knowledgeable about the local area and are all friendly and polite. The manager even loaned us a few hangers from his personal lodgings as the previous tenants of our room had either broken or stolen them. Communal toilets and showers were cleaner than expected and well stocked, as was the kitchen (which had plenty of fridges, kettles, and ovens for us to use). The showers were powerful enough to ***** off a day's worth of sweat and grime! Better than my shower at home. Towels were replaced daily for us, which I honestly wasn't expecting as we only paid £12 per head per night. Conveniently located smack bang in between Edinburgh and Glasgow park and rides, but there's plenty to see around the local area such as the Falkirk Wheel and Kelpies. The only downside was that our room only had two power outlets and could have done with a lick of paint, but the beds were surprisingly comfortable. There are also a couple of restaurants within throwing distance if you can't be bothered to cook. The coffee machine in the lobby that uses actual beans instead of instant rubbish was a nice touch. All in all, if I'm back in the area again, I'd definitely book this place again! Even if they raise the price, I would still consider it reasonable. Many thanks for a pleasant stay!

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

We celebrated my husband’s 60th birthday with a fabulous party in the Cameron Suite at Castlecary House Hotel on Saturday 7th September. Fiona & Gerry were very helpful throughout the booking process & ensured everything was just perfect! The venue was stunning, the buffet was delicious & the music was fantastic! A big thank you to the DJ, kitchen staff & bar staff. Our family & friends were very complimentary! Jo, Sarah, James & Jamie you did a fantastic job! We had an early family dinner in the beer garden & Cary Bar. These are both nice spaces to dine. The menu is really good & the food was delicious! We stayed in the Islay Suite & enjoyed a hearty breakfast on Sunday morning with our family. It was a perfect end to an amazing weekend. We would highly recommend Castlecary House Hotel for dining, special events & overnight stays. Marie & David

I visited here yesterday for afternoon tea with trepidation, having read the negative reviews regarding accommodation. I was very pleasantly surprised, I found the staff from reception to the servers to be very welcoming and attentive and the afternoon tea was absolutely delicious! I have eaten afternoon tea in some of Edinburgh's top landmarks and this compared favourably with the best at a fraction of the price. Really tasty and varied savouries and sweets and beautifully presented. I had wine rather than tea which was very reasonably priced. All in all, a lovely experience so thanks to all staff involved not least those in the kitchen. The room was comfortable with nice views....if I was to be very picky I'd say that yes, the decor could maybe do with freshening up and some nice easy listening music would have added to the ambience but a lovely experience nonetheless.

It was the best of times, it was the worst of times... We booked rooms to bookend our road trip around Scotland. As a family of 5 it meant splitting into a 2 and a 3, and on our first night, a Sunday, we were given 3 doubles instead of 2 family rooms. We were told this was due to some redecorating of the family accommodation. I was a little sceptical at first as it would mean our 14yr old having a room to himself, but the 3 rooms we were given were the only rooms in one wing of the building, meaning we could come and go as we needed between the rooms. Rooms 6,7&8 were all doubles, room 7 being noticeably smaller and harder to navigate. There wasn't anywhere to put a suitcase, and I'm glad we only had 1 night there. The decor was fresh and modern, and I was happy with everything else -apart from some lumpy pillows which could do with replacing. Sufficient tea, coffee, milk and some tasty biscuits were welcome. I was optimistic about our stay on the homeward journey. We arrived on a Friday night at about 8.30pm. The restaurant/bar seemed busy. We checked in fine, the rooms were similar decor (grey and white) as our previous rooms, but we had the two family rooms ( 4&5 ) this time. Each was bigger than the doubles downstairs, having an actual cupboard/wardrobe to hang clothes up rather than just hangers on the wall. The doors had a strange wooden footplate (which was broken, for room 4,) and squeeky. It was warm, and I thought a window had been left open as it was quite clear to hear people outside out for a smoke. It wasn't until I went to close the window that I realised it WAS shut, but there was a big gap at the top of each window allowing sound and a draft through. Then came the music. A talented lady singing live in the Corrie...which I'm sure was a bonus to the patrons of the bar, but not a family with children trying to get to sleep. The live music went on until 12am. Phew, I could finally get to sleep ...alas, the DJ started playing club music until 1am, at which point I was finally able to go to sleep...until 2.20am when I was woken by the staff shouting to each other as they cleared away. The pillows were lumpy here too, and a broken bathroom floor seems to have caught a few people out. I managed to kick it with my foot while wearing shoes, my son wasn't so fortunate and did it barefoot. By the look of it, it's a common problem. If we'd stayed out first night on a Friday in these rooms I would have cancelled the follow-up visit, as sleep is a Fundamental for me, and I got a terrible night. Strangely the windows in room 5 were actually broken at the top, making the room noisy and draughty, and I could get my finger into one of the gaps! I would stay again in the doubles 6&8, but not on a weekend.