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We've stayed in IBIS hotels many times, and have usually been impressed by their high standards. Unfortunately this one fell far short. The hotel itself is difficult to find, due to lack of signage on the nearby roads. When we first arrived at the hotel, the receptionist could not find our booking. Whilst she was searching for it, another guest pushed past us to the desk and asked her a question. She then ignored us whilst she answered it, and did not apologise to us for the interruption. This behaviour is totally unacceptable, and is definitely not the way to treat your customers. During the whole of our stay we could not use the hotel WiFi on any of our devices. On two separate occasions we asked the staff at Reception for help, but they were unable to solve the problem and even implied that it was our own fault! One of them even asked ”Why do you not just use your 4G signal?” We eventually realised that the the problem was caused by the network not directing us to a Login Page after we first connected. These incidents fall far short of the high standard we have come to expect from Ibis Hotels, and we do not feel that we received good value for money on this occasion.

We booked this months ago for our transit through France to Spain when it was still listed as a Campanile. No one notified us of the change. So it was brutal to discover no chef so no meal other than the offer of a potentially microwave meal, poor selection of beers and one line they had run out of. After a long drive from Roscoff we had been so looking forward to the Campanile experience and it had completely gone. This place is on the outskirts of town so unless you want to drive again food options are severely limited. Redeemed by an 8 minute walk to the Chinese buffet which despite some reviews was really good. We declined breakfast and got food on the motorway. The place looks run down and uncared for, peeling paint on the balconies, peeling paint on the shelf in the bathroom and a plug socket that wasn’t properly on the wall. No real services to speak of. Loud banging every five minutes from what sounded like dodgy plumbing but little point asking to move because despite there being only a few other guests it just felt like it wouldn’t be possible in terms of avoiding the noise. They are still using Campanile branding and charging Campanile prices so very unsatisfactory. On the plus side the room was clean and the staff did everything they could to be helpful, especially Joelle. I was asked to pay up front as we weren’t having food, being told the morning staff cannot work the cash machine. It took 10 minutes for them to get the ( new) terminal working and I was questioned about the use of my card in France which had been successful both on Brittany Ferries and at the fuel station that day. The issues with this place I don’t think are their fault and they are just trying to make the best of a poor situation but a quick google will find other places in the area to stay. Really couldn’t suggest anyone choose to stay here. If there was a score lower than terrible, this would meet it.

Les ”Demoiselles de Rochefort” avaient popularisé la destination. Nous avions néanmoins craint l'atmosphère provinciale après nos séjours la semaine précédente à La Rochelle puis Royan, communes touristiques phares du département. Quelle ne fut pas notre agréable surprise de découvrir une ville dynamique, pleine de charme avec une très belle architecture. Telle la maison d'hôtes qui nous a abrité 5 jours d'affilée, dont nous avons apprécié l'agencement, l'équipement, l'ameublement choisi avec beaucoup de goût et le confort des chambres, très spacieuses et à la propreté irréprochable.

We arrived at the hotel mid afternoon on a Wednesday only to find that parking was at a premium. After driving around a 1000 space free car park, unbelievably, we could not find a space. We found a space near the hotel which we had to pay and later moved the car to the free car park. The staff were very helpful and friendly and the breakfast was very good. Excellent room with large bed and settee. Would recommend.