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Staff was friendly, which is important for me. Staff at reception printed off a Google map for me so that I could find my way to visit the church that I wanted, so the hotel is really good value for the money! Rooms clean, bed comfortable. There was a free parking space available across the street so used that.

Excellent! The service is sensationally good. The rooms are clean, large enough with small kitchen and refrigerator. The pool is very well maintained and there is a pool bar. The hottest day of Europe, this hotel was our rescue. We had a problem with the car the staff was super nice and helped bring our car to the deep garage. The bar is well equipped and you get professional information for drink. We used the wellness area with sauna, steam sauna and massage. There were overall only positive experiences. The staff is everybody in individual multilingual. Great! We're happy to come back. 

The hotel is in service, health, breakfast, etc. everything is fine.

We stayed here for a short Anniversary trip to La Rochelle, and the hotel itself has a great location situated close to the Old Port and a stone’s throw from the Lantern Tower, large west car park, the beach and nearby animal parc. Furthermore it is on the doorstep of the semi-pedestrianised Rue St Jean du Perot and its multitude of restaurants that lead down to the harbourside. Although we stayed over during a bank holiday the Hotel was seemingly very quiet, a tribute to the soundproofing perhaps? Indeed we only realised that there were a lot of other guests when we saw them at Breakfast, which was buffet style and reasonably substantial. Our Exclusive room on the second floor was a bit too minimalist for my taste. There were no drawers for clothes, just a couple of open shelves next to a hanging space and there was not too much art in evidence although there was a large picture by the ground-floor entrance to the lift. On the negative side if you stop outside the main entrance to offload cases etc it is quite a circuitous route to get back behind the hotel to its own car park, which you have to pre-book (at a charge). We parked at ground level which is quite tight to get into. I never ventured down to the underground part of the Car park to see how accessible that was so can’t comment. On leaving the lift to walk to our room there was a damp/musty smell in the corridor and although it wasn’t too evident in our room we found that all our clothes smelt of it when we came home which wasn’t a pleasant reminder of one’s stay! Strangely for a city centre hotel in the room itself there was absolutely no hotel/town information booklet, or the usual tourist brochures one would associate with a location nor even a list of the TV Channels available on the flat screen in-room TV. Our trip did not afford us time to take in the ‘Spa’ part of the hotel. All I can say is that if there is such a facility it was not very well signposted. The bar did have a sign on it about the sauna but it implied that you had to give advance notice if you wanted to use it so that it could be switched on! I assume there was more to it than that but our short stay didn’t afford us the time to try it outif it was there.

We stayed here a year ago to the week. As we were doing a 1800 mile road trip in France, because of our last visit, we decided to return for a 2 night stay. We must say, our last trip was not a one off. Nothing has changed, excellent service,superb ambiance. Just really classy. Great staff, and as a bonus we were upgraded to a ground floor suite, which opens onto the garden. In one word, superb.

We have stayed at Le Masq since pretty much the day it opened . Its as good now as the very first time we arrived . Attentive staff , clean crisp rooms and smiles all round . Pretty sure it did meals other than breakfast when we first visited and over time but maybe wrong . The hotel is a credit to all those involved . Wouldn't and haven't stayed anywhere else in LR why would I ! Here's to our next visit which would be No 9 or 10 or maybe more Well done everyone

Various services and environmental sanitation are available, the service staff is also very friendly, the room network is also good, that is, the room area is a little small, and there is no slippers is not convenient.