My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it
Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.
When you stay at Hotel Tigaiga in Puerto de la Cruz, you'll be near the beach, just steps from Taoro Park and 14 minutes by foot from Tenerife Beaches. This hotel is 1.3 mi (2.1 km) from Garden Beach and 1.7 mi (2.7 km) from Plaza del Charco.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Restaurante Jardín, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Puerto de la Cruz? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 79 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Outstanding
58 reviews
4.7/5
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Highly recommend, this hotel is very clean.. breakfast was included and the pool ontop of the roof was pretty small but I used the public pool, the reception staff helped me whenever and gave me directions and information, it's very central and I would stay again. I have no complaints what so ever... only thing I can suggest is having air con which the fan wasn't the best but still didn't effect my stay. Very lovely hotel with lovely friendly staff. Went solo and room was really small but I didn't mind
We spent a week here and it was great, room facilities were excellent ad the staff were more than helpful , will definitely return and recommend highly
This is a really good hotel. The breakfast is fantastic, and we took evening meals as well, when we realised what a bargain they were. The staff are all very friendly and helpful. The hotel itself is a short walk from the town, an easy flat-ish walk, and near to a lot of interesting places. A lot of Germans choose to stay in this hotel for the winter months, which we saw as a good sign - they expect a lot from holidays. We found them very pleasant and friendly.
We were the second couple to arrive since the big refurbishment. We had a room on the 4th floor which had the only completed rooms. More people arrived after us. I have to say that we will be back as soon as we can. The staff from the manager down are superb and really friendly. Our room was really comfortable with an excellent bed and bedding. The towels and everything are top quality and to be honest I am surprised that it is only rated at 3*. We would have rated it much higher. I can only assume that it will rise as will the prices when the refurbishment is finished. The breakfast is the best anywhere we have been and we travel a lot. It’s worth paying the extra. Location is perfect. Away from the multi story mass hotels but close enough to all the restaurants to be convenient. I could write more but I am sure that if you are reading this you will have had enough. Book this hotel for your stay. You will not be disappointed but don’t come next March. I would hate it to be fully booked and unable to get a room!
With a stay at Hotel Don Manolito, you'll be centrally located in Puerto de la Cruz, within a 10-minute walk of Garden Beach and Plaza del Charco. This hotel is 1.2 mi (2 km) from Lago Martianez Swimming Pools and 1.2 mi (2 km) from Taoro Park.
Enjoy a range of recreational amenities, including an outdoor pool, a steam room, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite with local cuisine at Don Manolito, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 10 meeting rooms available for events.
Stay in one of 92 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as desks and blackout drapes/curtains.
This hotel has never been a 4 star plus hotel, we went at the end of August the room we was given was low standard, damaged furniture with stains on it that didn’t look pleasent, we payed extra for a more premium room with a balcony to find out every room has a balcony, and the more premium rooms were on floor 6 upwards, we was on floor 3, we went full board the food was average, the beds were comfortable, and the receptionist were really helpful, pillows weren’t comfy at all you, the shower was more like a caravan shower, and the bath you stood in was sinking we thought we was going to fall through it, the hotel from floor 6 onwards may have been ok but from 6 downwards I would not recommend.
Wow, what an overall fantastic holiday. Amazing location, Awesome staff and everything on hand for perfect relaxation in the winter sun. That said, there is an excellent animation team that will keep you entertained day and night if you want to join in,but no pressure at all. We have already booked to go return and cannot wait. Loved every moment.Thankyou H10 Tenerife Playa !!
Very Good
69 reviews
4.0/5
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4.4/5
Excellent
Honestly one of the best hotels I've stayed in. Beds - comfortable Rooms - tidy View - amazing Location - perfect for me (bit of a walk from the main town with quite a few steps but doable) Pools - clean and well maintained Food - there's something for everyone You need to hire your towels for the sun loungers etc but its only €10 each and at the end of your stay you get it back when you return them. The bars and restaurants only take card no cash. Definitely worth it!!
GGuest UserJust been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.
If you like going for a walk from your hotel, then forget about this one!!! On top of a very steep hill with steep road going down and when you get down you are on a very narrow busy road with mostly no pavements and nothing nice to look at. When you want to get back up to the hotel, it's very hard work. Just don't bother. The hotel offers a shuttle service to the town centre, on weekdays, very limited on Saturdays and none on Sundays or holidays. On a good day, the last shuttle is about 5.45 back to the hotel. Then you are stuck unless you want to use taxis to and from the town. Puerto del la Cruz centre is about 3 miles down hill to the harbour. You will see it all in a couple hours!!! This area is very cloudy and about 10 degrees cooler than the other side of the island, like Los Christianos and Los Americas which are much more busier, sunnier, warmer and much more to do and see. I really recommend Puerto de La Cruz for just a day trip and no more!!! Because of the mountain range surrounding this area, all the clouds get traped over this area, which means it's much cooler, more cloudy, but more green. If you are looking for sun in Tenerife, then stay in the south of the island. The hotel itself is very dated, you have a small cooker and a sink in a corner with a few kitchen cabinets in dark wood!!! This is not shown in the room pictures!!!! The cooker is not connected, so if you want to use it, you have to hire utensils, pots and plates from the hotel and then they will turn it on!!! There is absolutely nothing in the kitchen, not even a spoon. There is no kettle or tea/coffee making facilities in the room. The hotel told us, hire a kettle for €4 a day, or upgrade your room to one with tea/coffee making facility for €48 a day!!! Reminds me of Ryan Air, the hotel is cheap, but everything is extra down to netflix!!! On the positive side, the rooms are quite large with a bedroom off the living area. Balcony is a good size too. The hotel is Affiliated to Melia, so don't expect customer service either!!! I won't be back!!!
GGuest UserEverything corresponds to the description and photographs, clean, cozy, friendly staff, nearby there is a store, a kiosk with excursions, a bus station, a beach (waves, always a red flag), you can walk to the city beach with swimming pools, the nature is very beautiful, everything is super.
GGuest UserBooked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
AAnonymous UserReally nice staff, yet quite noisy at any time...The walls and balcony doors are just useless...could hear maintenance sound of the terrace, peole chatting, and even TV programs from the next room all night...
First solo holiday and loved Monopol... Transfer drops you off 2 mins walk from hotel, staff are lovely and polite. Bedroom are huge, lovely view off the sea and pool from room 201. Church bells are lovely to hear. Breakfast is ample always find something to eat, they don't do any other meals but you can nip next door to Don Carlos, they take your order then will bring it to wherever you are sitting. The pool isn't heated, but great size, they have a jacuzzi and sauna and a small gym. I have no negatives to say as I just simply loved it, simple and quaint, this is the oldest hotel in Tenerife. Visit to Lagos Martianez Pools is a must, Botanic Gardens are good, never done Loro Parque as was too hot for me to walk around. Beds are comfiest I've ever been in when staying abroad but the only negative I have is in 4 days I stayed their my shower was always COLD. Would I return? Yes 100% Close to all restaurants, shops etc Oh and Molly Malone's is a must (Irish Bar) 5 mins walk from hotel
My boyfriend and I were on our first holiday together. We would be staying at Pez Azul for 11 days. We arrived on the 29th of July. Entering the hotel was nice. The staff were very friendly and welcoming. We quickly got to go to our room. When we got our first room, we were welcomed by a weird smell. We searched the room for an ashtray or something that could cause this smell. Eventually we opened the window, in hopes the smell would get better. We went to the city centre, which was like a 5 minute walk from the hotel. This was lovely. I noticed that when we got back from the city centre, my nose was stuffed, I had a persistent cough and experienced difficulty breathing. My boyfriend had the same symptoms the day after. Walking up the stairs became an inconvenience, where he ran out of breath easily. This is raised questions, as he is an athlete. However, the second night, my boyfriend took a shower. He noticed black mold on the ventilation shafts and on the ceiling in the bathroom. This immediately explained the smell in the room. We checked the rest of the room, where we also found spots of black mold. The black mold was everywhere in the bathroom and even above our bed. Of course we wanted to leave this room as soon as possible. We went to the reception and explained the situation. Staff helped us out immediately. That night we slept in an other room. Entering that room, the smell was better. We checked this room on black mold too. Turned out that in this room, the ventilation shafts contained black mold as well. It was a lot less compared to our old room, but since the black mold was in the ventilation shafts, this probably meant it was through out the whole hotel. The next morning we went to the reception again. We yet got another room. In this room, the assumption was confirmed again. We checked the room. The smell was very good, except the black mold was still in the ventilation shafts. We did see that the cleaners probably tried to clean the shafts, but it was still in there. The shafts are directly above the shower, so when you take a shower, it’s a matter of time when the mold grows back. Note that all three rooms were on different floors. Also note that the pictures we took, are over 3 rooms. Bottom line: the service was great. The staff really tried to help us and offer us a solution. However the problem is through out the whole hotel. This caused us to eventually switch to an Airbnb in the neighborhood. We did get a refund of the nights we didn’t use the hotel. We really hope the hotel owner is going to contact an experienced mold cleaning service as the situation now provokes serious health risks, especially to people with sensitive airways or conditions like asthma. It’s a pity that a hotel with such great staff and great location is practically impossible to enjoy purely because of this problem. Please fix this!
GGuest UserThe hotel is spectacularly located, the facilities are somewhat antique but very clean, especially the bathroom, the small pool is pleasant and clean. Recommended
How much is a hotel in Puerto de la Cruz on average?
The average price for hotels in Puerto de la Cruz is US$184 on weekdays, and US$196 on weekends (Friday-Saturday).
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What are the best luxury hotels in Puerto de la Cruz?
In Puerto de la Cruz, you’ll find a range of luxury hotels known for their unique designs, premium amenities, and outstanding experiences. Hotel Best Semiramis and Hotel Botanico y Oriental Spa Garden are excellent luxury hotels offering outstanding experiences.
Which hotels in Puerto de la Cruz provide fitness facilities?
What are the best hot spring hotels in Puerto de la Cruz?
Hotels with hot springs provide a perfect way to relax and recharge during your stay. Hotel Botanico y Oriental Spa Garden offers hot springs for a soothing stay.