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Vistamar is in a great position with sea views from virtually everywhere in the hotel. Fantastic place to catch the sunsets. Was slightly worried about the stomach bug reviews on here but we were all ok. Hotel is very clean and we never heard anyone complaining about being ill from the food. For us personally not enough chicken and beef on the menu. A lot of pork and liver which we are not keen on. Burgers, hot dogs and sandwiches available all night in the sports bar which is great for after a night out. Would say the smoking areas need to be more clearly marked. I was told off in quite an aggressive manner for smoking on the balcony in the sports bar by staff member. Overall a great hotel with friendly staff. I have received an email from riu since returning saying they are going to take 400 euros from my credit card for a no show???i have sent them my confirmation sign in email i received but have had no reply from them so i am left worrying that they are going to take another 400 euros from my credit card.

The service was excellent, both in reception and restaurant, but the services in the facility were a bit unfavorable in the sense that personally, as I was with my pregnant wife, I had a room on the lowest floor the first day, everything was fine because there is an elevator, but The rest of the days they had them out of service, which in a place like that I think can't go wrong. The gym was a bit poor and the only machine that it had did not work well, the impossible parking on the second day was that I was able to get one and pay it to the hotel, when you go to make a reservation you will see a buffet breakfast option for €4 that does not exist lol. The rest all good. I think that services such as the elevator should be guaranteed to keep them in optimal conditions. For the rest all good.

Stayed here for 4 nights, 22.10.24 - 26.10.24. I've stayed at these apartments a couple of times before about 10 years ago, both in Sun Suites and the Terrazamar section. This time, I booked a room in Terrezamar, which is the lower section and was allocated room 207. Rooms remain a good size and whilst the kitchen cupboards and bathroom unit are the original units the furniture, beds, dinning table are all new and modern, with AC and digital safe provided at no extra cost. All balconies are a great size with modern patio furniture including two full size sunloungers, which is good as you get the sun all day at these apartments due to location, so if you fancy a quiet day you can still chill in your own apartment and not miss a minute of sunshine. Housekeeping is provided every other day and the lady who looked after our room was great, she was very friendly and when we came back to our room to find it flooded as the boiler had burst she wasted no time in sorting everything out and got maintenance straight to the room who replaced the boiler. We would see her most mornings as she started work on level 2 and she would ask us if everything was still OK, so we'd tell her ”no piscina today” which got a thumbs up reply. I didn't get her name, but she is definitely an asset to the hotel. The pool bar is fine, with reasonable prices for food and drink. Our return flight was a late one, so we managed to keep our room on for €30. The hotel is in a good location with the commercial centre with all the bars and restaurants, literally a stones throw away, which could be seen and heard from our apartment. Noise didn't bother us as we were out late most nights anyway, but if you closed your patio door, you could not hear anything, and if you're staying on a higher level, it's unlikely you'll hear anything. As mentioned I've stayed here before and probably wouldn't stay anywhere else when visiting Puerto Rico again.