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Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

The TV was missing a lot of channels, such as Das Erste, Phoenix, Arte and several third channels. Well, if you insist on at least 200 characters: I found it very annoying that there were no drinking glasses in the room. The terry towel that served as a doormat in the bathroom was not replaced after use, but only folded to give the impression that it had been replaced. Addendum: I think it's nonsense to have the location of the hotel rated. Because of course I did find out about the location and transport options before booking. If I hadn't liked the location, I wouldn't have booked a room there.

What should you say? The rooms were good and comfortable 🙋‍♀️. The reception was a little habitual 🥴 The breakfast was very bad 🤮. It is advertised with sustainability and you have packed things. The staff did not come to do it properly. No cups, knives, eggs..... You always had to ask. The egg was fluid 🤮 142 registrations at 42 seats. 🧐🧐🧐 There is a better place for every youth hostel or pension. How to call yourself only hotel with alleged ⭐️⭐️⭐️⭐️. This includes more than 400 euros for 3 people 🥲 Most expensive for poor service. 🥲

Pre-booking when it has free rooms has uncomplicated. Personal friendly and helpful. Specially the young man who had late layer 4.3-5.3.2020. Room 120 : Clean but need urgent new furniture in point Couch (urgently to replace) and seating opportunities. Bath : At first glance clean - but for some people it can be complicated to go into a bathtub to shower. Breakfast: Typical Garni Hotel Breakfast (which is essential to learn how to bake the breads ) Unfortunately, we have not been informed that there is a building site in the building, so that you had the building noise at 8 a.m. In every business, the operational blindness is slipped from time to time. Tips to the hotel management . The carpet at the entrance of the hotel needs urgently cleaning and the entrance should be clean, it is the first thing a guest sees and welcomes. Costs 3 nights double rooms and parking in the deep garage 299

My daughter is a women's football fan of VFL Wolfsburg and these guests in the beautiful Potsdam in Karl-Liebknecht Stadium. Since the arrival takes a little longer, a stay has to be found. The choice was made to this hotel as the station can reach walking in 30 minutes. The price of € 116, including breakfast per night, also appeared appropriate to us. This room has no sea view was also shown directly at the booking and a free update was offered. We have not missed the sea view and the S-Bahn station has not disturbed us. The nearby EDEKA was able to supply drinks and snacks. Even at breakfast we had nothing to put off, in our view the price-performance ratio is completely OK. If we arrive again in Potsdam, we would check in here again.