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Dinner here mid week and boy was it busy. Huge bistro, conference rooms and resort all in one. Staff are very good, quick and efficient. it is very noisy of there are lots of large tables. But hey, its a bistro. The area to order food is confused. Everyone lines up right in front of the walkway from the main entrance to the bistro. Its a shame they dont move the order area around the corner where two greeters stand in a huge area - called reservations. Much better suited to food ordering. The bar seems busy as well. Lots of large TV's, gaming room (of course). Good selection of food. Came out quick and cooked as ordered. Good place to have a meal and recommended.

I booked a 2-day stay for a family outing with kids. The only reason I chose this hotel was the heated pool and jet spa, which were mentioned in the reviews and hotel description. I read a lot of reviews on the internet before booking. The moment I stepped into the hotel, I started to wonder if these reviews were about this property. The exterior looked like an outdated, below-average motor inn. The front desk was not friendly. The first question was, “Have you stayed here before?” I said no, and then he told me I could go to the first floor using the stairs or the lift near the reception. He provided no other information about any of the amenities. The corridors were dusty and looked like they hadn’t been cleaned for months. The room was not neat, with outdated furniture and carpets. However, I was not aware that this was just the beginning of my disappointments. As I mentioned earlier, my preference was for the pool for my kids, so I ignored all the above and went to check the pool. It looked like it hadn’t been cleaned for a long time, and the water was so cold. The receptionist said the heating system was damaged. The kids were very disappointed, and I thought I could make them happy with the jet spa inside the bathroom. I filled the water, and when they switched on the jet, the whole unit went dark as the main power switch went off. I tried to call the reception through the hotel phone but failed, then I tried from my mobile, but it went to voicemail. I went and spoke with the receptionist. He came and had a look and told me he couldn’t do anything to fix the jet. I was thinking, why did I book this hotel? There is a nice hotel very close to this property. After two days of an unpleasant stay, when I went to check out at the reception, no one was there. After waiting and ringing the call bell several times, I left the key at the reception and again went to the first floor and wandered around looking for the receptionist. At last, I found him, told him about the key, and left. Very unprofessional hotel. Stay away.

We stayed for 2 nights on a recent trip. The room and bathroom were both very clean. We found the bed to be comfortable and, although near the road, did not notice the traffic noise. Overall a very pleasant and enjoyable stay. Finally, we realised a day later we had left a pillow in the room. On contacting the motel we were able to arrange to have the pillow posted back to us. The staff were extremely friendly, helpful and cooperative in arranging the return the pillow for which we are very grateful. We were very happy and thankful for the extra time and effort the young lady put in.

We stayed here for one night and the bed was comfortable and the amenities clean and the service was great. We also enjoyed our stay there with a delicious meal from their restaurant. It was a wonderful way to complete our overnight stay with a great meal and the service was excellent here also. I enjoyed a beautiful Caesar Salad with chicken. They have a wide selection of choices for you to choose from as well as an excellent range of wines and non alcholic drinks. It is within easy walking distance of Bendigo City as it is just located on the outskirts of the inner CBD - so location and a great service and wonderful food makes it a great place to stay.

I ordered 3 rooms for the weekend for 6 adults. Needed a queen, double and family room. Booked online and received a confirmation email of the three room booking. We would arrive Saturday and leave Sunday. I booked 3 weeks in advance. On Thursday before the weekend I got a phone call from the hotel. It was explained they only had two rooms available. I explained I need 3 rooms and was told there was nothing else available. No apology, nothing, in fact I found the man who called quite rude considering it is the hotels error. Simply all I could get was those two rooms. Poor work on the hotels behalf as apparently my booking only had 2 rooms. I have attached part of the confirmation for my booking. Confirming the three rooms, which I booked on the hotels website so their only excuse is they lost part of my reservation. DO NOT BOOK UNLESS YOU WANT YOUR RESERVATION LOST TWO DAYS BEFORE YOU ARE MEANT TO ARRIVE!!

This motor inn is now called Lakeside, locating it the property by its name certainly was confusing. Despite paying for a lake view room with a balcony , I was booked in to an old box room overlooking a carpark and missing a balcony. The bathroom floor floods after each shower and the cold slippery floor tiles are definitely a hazard as the little square of bath mat isn’t adequate. This is the first time I am not assigned the type of room I have paid for through Trip. Perhaps I will think twice making the same booking again.