Wyndham Grand Plaza Royale Kaidi

We arrived around 11pm. There was only one little girl at the front desk. She was almost unprofessional! She spoke in a lukewarm manner.. The room was quite big and upgraded ❤️ But! The breakfast was really... It dragged down the overall impression of your hotel😓 My husband and I went to the restaurant at almost 8pm. The staff were still chatting with each other... There were also staff members choosing food by themselves. This was the first time I saw this. And a lot of food was just a little bit put there. I guess we went too early and they had to wait until there were more people to put it there. Hehe, it was ridiculous! Almost everything that could be taken was taken, except for desserts. For a global chain, this breakfast configuration is simply pitiful, with very few types.

The hotel has a high-end atmosphere, the front desk service is warm and thoughtful, and the rooms are very good. The only drawback is that the tall concierge at the door is very lazy. After asking for a luggage trolley to be pushed over, he stood by the trolley and watched us take our luggage. I couldn't help it. He said help me take the big suitcase, so he came to get a suitcase, and then stood aside to watch us unload the suitcases. After loading the suitcases, I said he would push them to the front desk for us first, but he said he couldn't leave. Later, I went to park the car and walked to the hotel gate and saw another security guard hiding behind a tree at the door and smoking. He watched the guests in the dark and was indifferent. Later, we pushed the car to the front desk to get a room. When we left the next day, the security guard Still looking at us loading cars outside the lobby indifferently, I hope the hotel will strengthen the training for this group of people.