Anonymous User
October 7, 2024
Facilities: Very new, OK
Hygiene: Average, there are construction waste on the glass in the breakfast room
Environment: New city center, probably with government reception
Service: very bad. I think it’s better to go back to the drawing board and reinvent the wheel in every aspect. I chose this Ctrip five-star hotel to go to the waterfall. I couldn't get a taxi from the high-speed rail station and it was very late. I called the front desk to ask if there was a shuttle bus. I could pay for it and I was told directly that there was no shuttle bus. When my mother and I arrived, no one helped us carry our luggage. We dragged our suitcases into the lobby and asked if there was a concierge. A manager simply said no. Check-in was very rigid. After check-in, neither person moved. The manager poked the guy next door to guide him to the elevator. There was no one else around at the time, so it’s not too much to help him, right? The milk for breakfast was diluted and very weak. When I checked out the next day, I wanted to get two bottles of water from the front desk. The female staff member at the front desk said that water was only available in the guest rooms and not at the front desk. Fortunately, the concierge guy immediately helped us with our luggage, delivered water, and praised the guy after we responded to the problem. Staying at this hotel keeps getting rejected. Today the price has dropped to more than 300, and these services are only worth this price. While harvesting tourists, you are lazy in service, so you still dare to advertise yourself as a five-star? The excellence of individual employees cannot make most employees lazy. Ctrip's ratings are also very confusing, with a maximum of three stars. Will not go again.
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