Hotels near Pottawattomie Park, Chicago

Room was spacious with good sized bathroom. Check in was prompt and courteous despite arriving 2 hours earlier than expected. A big shout out to Carlos who graciously greeted us and was one of the finest front desk agents at a Hilton. He suggested 5th floor which placed above minor street noise. Hilton included breakfast was so so but not a surprise. Numerous restaurants were in easy walking distance of hotel. Would not hesitate to stay on next visit.

This hotel is in a good location in Evanston and would be nice if it were accessible. There are two sets of stairs to get inside, and the lift was out of order. There was merely a sign that stated “Out of order. We apologize for the inconvenience.” My friend is a wheelchair-user and could only gain access to the hotel by going up and down an incredibly steep ramp in the parking garage meant for cars — not people. We informed the front desk and asked for another entrance and exit and were told the unsafe parking garage ramp for cars is the only way in and out that avoids stairs besides the lift. They told us the lift has been out of order for “a few days” and they only called an engineer once we told them about it. This is unacceptable — completely inaccessible hotel and fixing the lift clearly was not their priority. Also, one of the hotel staff was not helpful when we asked for assistance with our bags (we are both disabled and cannot carry them). She simply brushed us off and told us to ask security (there was no security person to help). This hotel really needs to improve their accessibility and disability practices as they are excluding a large percentage of the population and as a result, losing customers.

The location of the hotel is excellent, about 5 minutes from Northwest University, there are more restaurants downstairs, food supermarkets are also available, and the variety is also rich. The breakfast at the hotel was too simple. The room TV had no Chinese. The air conditioning sound was louder at night, but the rooms were new, clean and tidy, and the comfort was very good. If you go to Northwestern University, this hotel is a good choice.

酒店房型不錯！

Stayed on this property for two days. Upon arrival check in went smooth and fast. Vallet parking was offered and the two attendants were very friendly and easy to work with. The gentleman on day shift really enjoys his job and his polite and fun to talk too! The hotel is older and on our stay was under construction in the lobby area. There is no restaurant on site and the lobby at this stay only offered snack like options. As for the room, it was smaller in size but had everything you needed. The washroom was tiny however. The shower pressure really needs to be investigated as it’s not acceptable. Also the drainage in the bathtub. Each morning I was ankle deep in water while showering - not enjoyable! Bed was a king size and was comfortable. Not sure if I would stay here again, maybe after all the renovations are completed or if it’s brother property down the street is full.

I have spent 30+ years in hotel management. I was very pleased with this property. Very comfortable bed! Slept great even though my room was right over Lincoln Ave. I never heard traffic. The gentleman at the desk was very helpful. He heard me having difficulty opening my room door and he literally ran to help me. (I walk on crutches and this room was on 2nd floor. Nothing to be done about that as it was a last minute booking.) Room was great. Clean, no odors or missed trash. The only problem was the bedside lamp closest to the bathroom was not plugged in properly so it kept going on and off. The alarm clock radio was plugged into this lamp so it didn't keep time right. That's why only a 4/5 rating. I will definitely stay here again!

My husband and I stayed at the Hilton Garden Inn in Evanston for my daughter’s 7th birthday, along with our younger daughter who is 5. We wanted to stay somewhere that had a pool, restaurants/shops/nightlife accessible and also close access to the beach. We found all of this when we stayed at the Hilton Garden Inn! I really can’t say enough great things about this hotel. First: the location. It’s situated one block away from downtown Evanston, one of the best neighborhoods in the state of IL. There are limitless things to do and places to eat with the kids. Second: the hotel staff. They were so kind and accommodating! Cathy at the front desk knew it was my daughters birthday, wished her a happy birthday, and gave both my daughters a free treat to celebrate. There was always a staff member around to help, from someone servicing the pool to the guy that helped me get complimentary coffee in the lobby. Just a pleasure! They were so helpful and happy to help, I got the sense of being part of one big family while we were staying there. Third: the room. It was so clean with so many thoughtful component included to make our stay more comfortable. The were communications posted throughout the room notifying us of when/how the room was sanitized. All the complimentary toiletries were upscale and there was enough for my whole family. There’s just so many positive things about this hotel, a true gem, if you are looking for something in this area, it’s everything you are looking for and more.

Stayed here on our way out of Chicago for a night. And where to start. The place is a maze. A business motel style at best. No proper directions to where to park for which block. Definitely not an IHG standard hotel. Then to add it all up, in addition to the run down walls, faucets, rooms there were weird noises coming from the fridge, ac, bathroom. The internet was spotting all evening. There was a huge spider in the bathroom (😳😳😳) and dirty towels/rags laying outside rooms (YUCK!!!). To top it all up, the bed sheets had dried blood stains on the sheets (OMGGGGGG!!!) and bed sheets are TORN and un ironed. I called the front desk to complain and she (I believe her name was Chelsea) not only sounded not interested at all but very unapologetic , rather didn’t care. Seems the people running this place are cutting corners and really don’t care about the well being or experience of their customers.

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

Enjoyed my stay it was peaceful. Staff were very friendly and housekeeping was fantastic with cleaning the rooms daily. Will definitely stay here again. They also had a safe in the room.