Hilton Garden Inn Chicago Central Loop Reviews

It was a pefect stay! Good price and good quality! I might come here again

It's right next to the tallest building in Chicago. It's very convenient for food, accommodation and entertainment. It's 1,000 meters from the train station and 300 meters from the subway station. It's so convenient.

空调不好使，屋里14度，冷得要死，房间里连一瓶水都不给我 The air conditioner in my room couldn’t work at all, and there was no free water for drink, can’t believe this is Hilton, does not worth $200

I chose this hotel for the purpose of taking the train. The train station is right across the bridge. The room is tall, spacious and clean. Due to time constraints, I did not choose to have breakfast in the hotel. Note: The hotel can provide breakfast.

The service attitude of the counter staff is good. The hotel facilities are new and clean. The hotel's location is ideal, only a seven-minute walk from Union Station. I will stay at this hotel next time I come to Chicago.

It’s okay, it’s quite big, it’s very good

The best hotel I’ve ever stayed in. Gorgeous property, convenient location, friendly staff. Shoutout to the cleaning staff my room was impeccable! When ever in the Chi this is where I will stay.

We stayed over St. Patrick's Day weekend, when we showed up to the hotel for the check in time of 3pm, we were unable to check in because the rooms weren't ready. We had walked from a parking ramp 6 blocks away and had no where to go. The staff was pleasant, but was unable to give us a time frame of when our room would be ready, nor did anyone communicate the delay that we would not be able to get into our room. They also told me because I booked through a third party that I was not entitled to a discounted rate. It was very frustrating. The hotel is within walking distance to a lot, but it didn't feel very cleanly and the mattresses were uncomfortable. I would not stay here again solely based on the check in experience.

Service was great here. We got in early and left late so hotel held our bags for us, which was a huge convenience. They were very friendly. Room was very nice. I would definitely stay here again.

Hotel was great nice and clean- parking is not great in the sense that you have to scan your keycard to get into the parking ramp but it didn’t work so we had to pay full Price for parking

Not possible from the get go. Parking included a $50 fee, and each room required a $75 incidental fee. What should have been around $250 ended up being over $500. I am a teacher on the Navajo Reservation. I had to use my entire savings to stay at the Hilton. My Amtrak train was very 7 hours delayed so instead of leaving Chicago for their home around 3 we had to spend the night in Chicago. Streets were difficult to negotiate, parking required money and all the fees were unexpected. The retired pastor and wife (also retired music teachers) had difficulty with elevator that required the card to be waved in front of a reader while pastor’s life had to use her walker. The elevator slammed down on my hand and her when she tried to enter the elevator. I am very displeased with the staff in the front. I used my bank card to pay ******* for my rooms I rented tonight and had to pay two separate fees (one for each room). Our rooms were on separate floors also. I came all the way from the New Mexico and am very disappointed with the customer service, fees and hotel. My friend had to use the restroom and the lady at the front desk, Trinity, drew out the situation checking in by calling someone to assist her. I paid all the fees and rooms myself because the pastor and his wife had to wait for my train and it would be two and half hours home. I refuse to have them drive at night so far and through the city. $36 for breakfast! Per person! Ridiculous. I will not be staying again.

The check-in was so simple and easy and the employee who checked us in was amazing.. I wish I could remember his name. The only thing was the walk to the parking structure for hotel parking, it was just very frigid outside. The hotel room was very clean and was perfect for our quick stay in the city as it was in direct proximity to every location we were visiting.

A quality hotel with great services and a nice vibe with all the tourist attractions being walkable.

I entered this property from Union Station stranded with Amtrak problems. I was told that I could reserve the room at the the 136 rate and check in at 2am. The tool working at the front desk then was on the phone after ******* tried calling him multiple times. He said he could not change the reservation and that ******* would refund. I chose not to pay an additional $250 for 3 hours I. The room until clarification of the refund on the 136 rate was confirmed There needs to be a refund issued as I was forced out into the cold for several hours while your ineffective night staffer could not accommodate or think outside the box.