Hotels near Central Port Emporium, Chicago

The room was OK. A deposit of 50 USD was charged to each room when we checked in. When we checked out the next day, 30 USD was charged to our credit card. It was said to be parking fee, but our car was not parked at the hotel. The front desk manager said it would be refunded, but it has not been refunded yet. Then when we checked in the second night, the front desk staff charged me 110 USD directly. After a while, they still couldn't figure it out. Finally, they said it would be refunded. The front desk manager told me to wait for the credit card bill to come out and contact her if it was not refunded.

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

They was very helpful when calling the desk or even in person at the desk. Valet parking was super fast. The staff was so nice and breakfast buffet was amazing and last till 10:30am for the late sleepers

The room was clean, the accommodation was very convenient, very close to the exhibition hall, overall very convenient

Just now, the guest reported that this hotel consumption was pre-authorized and has not been refunded. Please contact the hotel for processing... Specific consumption pre-authorization list

The reservation interface shows that you pay 61.29 knife at the store, and the actual credit card settlement 142.16 knife! I don't know what the fee is, the foreign language is not good, and I don't understand it! But overall it feels good! The distance from the Weftec venue can be counted as zero distance, the first floor can be connected, and there is a sofa on the first floor! There is a paid breakfast on the first floor, and there is a Chinese waiter!

Location was good. 30 mins walk to most places in South Loop and the McCormick place. Might be due to manpower issues, room were not made up for entire duration of the stay.

This hotel has been chooses because it’s location in the centre of Chicago. Quire comfortable double room was clean and looks pretty. No any problems with sleeping and rest in this hotel. Could be recommended to Chicago visitors for sure.

The hotel is in a great location, just on Michigan Road. The scenery is outstanding, and the lake view is great when the weather is good. Shopping is so convenient, you can walk directly to the water tower, where various stores meet your shopping needs.

Overall we had a great stay at the hotel. The location, although it appears on google maps to be a little outside of the city centre, is actually very convenient. There are several bus lines that will get you to the city centre (which for me, means the DuSable bridge) in less than 10 minutes. A couple of things to note. To access the free WiFi you need to have a Bonvoy account (free to create) Regarding the breakfast, Trip.com seems to display inverted information. It was available Monday to Friday in the 1600 Club (lower floor of the hotel) but IS NOT available on a weekend.