DoubleTree by Hilton Hotel & Spa Chester Reviews
DoubleTree by Hilton Hotel & Spa Chester
Warrington Rd, Chester, United KingdomView Hotel Details
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DoubleTree by Hilton Hotel & Spa Chester Guest Reviews
4.1/5
Very Good
108 Reviews
Verified reviewsLocation4.1
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(108)
Positive reviews(91)
Negative reviews(17)
Guest User
Deluxe Family Room with Sofa Bed
Checked in Oct 2023
Family
1 Reviews
Posted on Oct 30, 2023
Very disappointment with the service and facilities.
We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids.
Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool.
Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself.
After my husband said No, the lady pissed off.
It was an "AMAZING" service we had for four stars hotel.
If we knew these, we definitely would not choose this hotel.
Response from Property: Dear Guest, Thank you for taking the time to leave this review. We are sorry to learn that on this occasion we have failed to meet standards and expectations. We hope to see you again in the future for an opportunity to make this right. Kind regards, DoubleTree by Hilton Chester
Andrew
King Room
Checked in Sep 2023
Family
1 Reviews
Great
Posted on Sep 17, 2023
Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in.
Room size was adequate with comfy bed and quality pillows ensuring good rest.
Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
Response from Property: Dear Andrew, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Mary Moraiti
Superior King Room
Checked in Jun 2023
Couples
7 Reviews
Outstanding
Posted on Jun 12, 2023
Very clean very beautiful and very good service. Beautiful terrace to drink your coffee in the morning. We stayed in a superior king bedroom and it was honestly so clean and comfortable and relaxing
Response from Property: Dear Mary Moraiti, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your 5*. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Nicole
King Room
Checked in Jan 2023
Couples
6 Reviews
Amazing
Posted on Jan 8, 2023
Beautiful hotel with a good breakfast. Had a lovely spa treatment as well.
Response from Property: Dear Nicole, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Reedi
Accessible King Room
Checked in Jan 2023
Family
1 Reviews
Very Good
Posted on Jan 3, 2023
Excellent shower. Comfy Bed. Suite rooms can accommodate the whole family
Response from Property: Dear Reedi, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again soon!Kind regards,DoubleTree by Hilton Chester
Guest User
Twin Room with Shower
Checked in Sep 2022
Friends
2 Reviews
Very Good
Posted on Oct 3, 2022
Very nice hotel, clean, lovely breakfast. Roughly £8-10 in taxi to center.
Response from Property: Dear Guest, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
HowellCath
King Room
Checked in Apr 2022
Couples
1 Reviews
Outstanding
Posted on Apr 24, 2022
Brilliant hotel and location. Breakfast queue was the only thing which may have been an issue but we were there early so no problem. But could do with looking at how this is set up at busy times. Loved the whole visit.
Response from Property: Dear HowellCath, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Stanya Kozakova
King Room
Checked in Apr 2022
Couples
7 Reviews
Outstanding
Posted on Jun 25, 2022
Great hotel with welcoming staff.
Response from Property: Dear Stanya Kozakova, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
David
Checked in Mar 2024
Other
Posted on Mar 29, 2024
Staff were unhelpful. The electric charging obolisc in the room didn't work so we couldn't charge our phones when we were attending a family funeral. I was told that there was no engineer so there was nothing they could do .abruptly. When I voiced my frustration I was accused of being aggressive and the call was shortly ended. When my wife mentioned this to the receptionist we were told that 'she' would have done the same. They could not care and refused to offer an apology. I am outraged at the lack of empathy and acuusational behaviour. It made me feel guilty for complaining about my basic right as a paying customer.
Richard
Checked in Mar 2024
Couples
Outstanding
Posted on Mar 25, 2024
We stayed two nights and used the spa facilities on the saturday all was excellent, nice and clean, my only criticism was the breakfast was cold on both days, especially the eggs. Other than that it was a very pleasant stay
Jean
Checked in Feb 2024
Other
Outstanding
Posted on Feb 24, 2024
Everything about our holiday was great. Kie on reception was amazing!!
Spar was great. The one thing that was not good was, we were 3 minutes late in checking out at 12noon, and the cleaner kept banging on the door for us to leave, then when i said please give us 5 minutes she spoke in a different language at me in a not so nice way, i found it rude. Bad customer care!!!
Trying to let it not reflect on all the other great experiences there.
Lynn
Checked in Feb 2024
Friends
Very Good
Posted on Feb 16, 2024
Stunning hotel. Spotlessly clean. Excellent evening meal . Great spa. Disappointed about not being able to check in till 3 pm and too far from city centre
Ross
Checked in Feb 2024
Business travelers
Posted on Feb 13, 2024
Nice and clean, but have to pay £20 to access swimming pool and spa. Bit much for 2 hours when already paid to stay
Elizabeth
Checked in Feb 2024
Other
Outstanding
Posted on Feb 2, 2024
We come here each January as I pay for the overnight stay as my friend's Christmas present.
We ate in the restaurant after a long day shopping and as we had vouchers for free starters and drinks, the final bill was a pleasant surprise!
Breakfast was served until 10 am the next day but when we arrived at 9.30, much of the hot food was sadly shrivelled (bacon) or solidified (eggs). Fortunately, I very much concentrate on the fruit, cereals and yoghurts.
Overall, another lovely treat for my friend and we would certainly look to stay here next year.
Ellie
Checked in Jan 2024
Other
Very Good
Posted on Jan 31, 2024
Hello, sorry to complain as we did love our stay. We booked a room and stayed on Saturday 27th of January. We booked into the spa for 6pm-8pm which we paid £40 for the both of us. The spa was amazing however the hydro pool was freezing! So much so we were out within 30 minutes. We got changed and I spoke to the lady at the desk to inform her. She said it should be at the right temperature which it can’t of been. I then said if it’s possible to be able to let us go in tomorrow instead when it hopefully is warmer as we had paid £40 for basically 30 minutes! She said she would let us know. We never heard anything. Didn’t want to ask in the morning as I feel like we should have been spoken to personally.
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