Dorsett Chengdu Reviews

I and my daughter stayed 1 night in this hotel. The location is very good and very near to subway station, very convenient. The hotel is nice. The room is nice, the bed is comfortable, overall very pleasant stay. We will come back again.

I recently stayed at Dorsett Chengdu, and it was an exceptional experience from start to finish. The hotel is centrally located, making it convenient for exploring Chengdu’s top attractions, including Kuanzhai Alley and Tianfu Square. The nearby metro station was a huge plus for getting around the city with ease. The staff were incredibly friendly and attentive, going above and beyond to ensure our stay was comfortable. Check-in and check-out were smooth, and the concierge team was always available to offer recommendations and assistance. Their warm hospitality added a personal touch that made us feel welcome. The room was spacious, modern, and impeccably clean, with a comfortable bed, a large desk for working, and a well-equipped bathroom with high-quality toiletries. I especially appreciated the thoughtful details, such as complimentary bottled water, slippers, and a selection of teas. The floor-to-ceiling windows provided stunning views of the city skyline, which was a highlight of our stay. The hotel’s breakfast buffet was excellent, offering a wide variety of options to cater to both Western and Chinese tastes. From freshly made dim sum and noodles to classic pastries and fresh fruits, everything was delicious and of high quality. The dining area was spacious, and the service staff were attentive and efficient. Dorsett Chengdu also offers fantastic facilities, including a well-maintained gym and a relaxing lounge area. Although I didn’t have time to visit the spa, it looked inviting, and I’d love to try it on my next visit. Another standout feature was the complimentary smartphone provided in the room, which came with internet access and was incredibly helpful for navigating the city. Overall, Dorsett Chengdu exceeded my expectations in every way. It offers exceptional value for money, combining luxurious comfort with top-notch service and an unbeatable location. I highly recommend it to anyone visiting Chengdu and will definitely stay here again on my next trip!

Very good location just next to Luomashi metro station. If you take metro from tianfu airport, then you take line 18 then change to line 1 in south railway station.

Room seems quite dated. Amenities are not what you will expect from a 5 star. Location is good. Very close to metro station

Large room, clean bathtub and shower, and comfy bed. Location is at center. Will stay again

very good hotel and customer service just below the hotel there is the metro station and a food street very convenient

Great hotel! Special thanks to Lucas at the front desk for his kindness and support

First of all, the location is great as it is literally next to a metro station exit, with less than 1 minute walk after you exit from the station. The hotel itself maybe a bit dated but the room is huge and for the price itself, it's a steal. The gym equipments looks new and probably renewed not long ago. Breakfast buffet is 50 RMB per pax and can be purchased on the spot, so you can book the room without breakfast if you want some more flexibility in terms of having breakfast in the hotel or outside.

We had a great stay at this hotel! The staff were very friendly and helpful, which made us feel welcome right away. Our room was spacious and had everything we needed. It was a nice touch to find a plate of fruit waiting for us when we arrived, and the daily replacement of water bottles was much appreciated. The location was convenient, with a few restaurants nearby and a metro station close by. We didn’t use the metro since we mostly got around using Didi, but it’s nice to have that option available. The only issue we had was with the toilet, which didn’t flush properly, but it wasn’t a big deal overall. We’d definitely stay here again and recommend it to others!

I have a wonderful time during my 4days 3night in Chengdu. I highly recommend this hotel. The room is comfortable and clean, the hotel just next to subway and have elevator on the exit. Near the hotel have small local canteen. I got upgraded the room, I can say this hotel so worthy.

My stay at Dorsett Chengdu Hotel was exceptional. The spacious lobby and friendly reception staff created a welcoming atmosphere. My room was not only large but also well-equipped, ensuring comfort throughout my visit. The service quality was excellent, with staff always ready to assist. Its central location, just a minute from the metro station, made exploring the city easy. I highly recommend this hotel for anyone seeking a comfortable and convenient stay in Chengdu.

I had an outstanding experience at Dorsett. I arrived in Chengdu super early in the morning from overseas. While checking in, I asked if it was possible to let me check in a little earlier than normal and the reception staff (English name "Sunshine") was graciously accommodating. However, while waiting in the lobby until my promised check-in time arrived, the front desk manager (English name "Cinderella") arrived at around 8:00 to start her shift. She saw me sitting in the lobby looking tired and immediately checked with her coworkers on my situation. Then she approached me, said that she found out about my situation from her staff and immediately checked me in, much before the official time. In addition, she upgraded me to a better room. It was quite a pleasant surprise. After a long international flight, I was able to relax in a very comfortable bed. I hope that employees like Cinderella are proactively appreciated by the management for their hard work and excellent service attitude and given more senior positions. She certainly deserves it. And I wish this level of service becomes a common occurrence everywhere. P.S: After I left the room to meet a friend, I came back to find fruits, plates and complementary Evian water laid out on the table for me Another pleasant surprise. The room heating may need an upgrade. Hope that is made stronger in the future. Definitely staying here again next time!

Nice hotel with nice staff people. Clean and you’re serviced when requested. Good variety of choice starting on pillows to a SPA. Good bedroom and good toilet. Has a small office table and chill area(sofa or extra table. Nearby not so many restaurants but a lot downtown. Easy transportation ( subway, bus stop or UBER). Chinese and continental breakfast with good variety of choices. Recommend for the quality on an affordable price..

I normally do not write bad reviews. But I have to. This hotel is a disgrace. Firstly I tried to come back at night, the hotel electricity is broken so can’t go up to my room on the 32 floor. I was told to wait. So I waited almost 4 hours. Eventually, they told me the elevator works. But then, when I got inside - I got completely stuck inside. In the darkness alone. I called the reception on my phone who did not help at all. I was trapped inside for 40 minutes. Then eventually the lift started again and took my to the basement. When I finally made it to the lobby they said I must wait again. Finally after 5am I managed to get into my room. I had no sleep. The next day I tried to go downstairs and again the elevator is broken so I am trapped upstairs. If there is a fire we are all dead. When I got downstairs finally I asked to check out and for them to refund me my money. All day they made excuses and refused to refund my money. I still have no refund. This is worse than unacceptable, this is a scam. Also there was an exposed knife left in the lobby where any crazy person could take it. This hotel is totally unsafe. No concern for their guests at all. Nobody should stay here. Awful awful’