Select your travel dates to check room availability
We Price Match
1 night
JW Marriott Hotel Changsha Guest Reviews
4.8/5
Excellent
3048 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(3048)
Positive reviews(3023)
Reviews with photos/video(1152)
Delicious breakfast(213)
Friendly front desk staff(195)
Close to metro(175)
Great swimming pool(149)
Loved the night views(53)
Has an infinity pool(45)
Luxurious(35)
Delicious buffet(27)
Negative reviews(25)
LindaYeo
Deluxe Twin Room, City View
Checked in Jan 2025
Solo travelers
14 Reviews
5.0/5
Outstanding
Posted on Jan 28, 2025
Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店。我們酒店矗立於長沙城市主幹道芙蓉路中段,毗鄰商業區及許多著名景點。緩步5分鐘可達1號線塗家沖地鐵站,距離黃花國際機場與長沙高鐵南站車程約30分鐘,距離五一商圈5公里左右,駕車和地鐵均15分鐘可直達。我們期待為您打造下一次的煥活旅程! - 酒店管理層
Anonymous User
Deluxe Twin Room, City View
Checked in Mar 2024
Family
10 Reviews
4.0/5
Very Good
Posted on Mar 29, 2024
The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.
Response from Property: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have an extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Show More
janelyn
Deluxe King Room, City View
Checked in Aug 2023
Travel with friends
1 Reviews
4.7/5
Amazing
Posted on Aug 25, 2023
It was a pleasant stay. Live band was a highlight.
The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.
Response from Property: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have a extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Show More
Anonymous User
Deluxe King Room, City View
Checked in Jan 2024
Solo travelers
151 Reviews
4.7/5
Amazing
Posted on Jan 27, 2024
Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.
Response from Property: Dear guest, thanks for your kind words and feedback given following your recent stay at JW Marriott Hotel Changsha. It's our great honor to be recognized by you. We hope you have an extraordinary memory of your inspiring journey to JW Marriott. Our hotel is designed with full floor to ceiling windows. You will enjoy the beautiful scenery of Orange Island and the CBD of the Wuyi Square, and have a panoramic view of the city. The room is equipped with Simmons' independent memory mattress, and the high-density spring support makes sleep more comfortable; JBL bluetooth alarm clock speaker also brings better feelings to guests; We look forward to creating the next inspiring and uplifting journey for you - Hospitality Management
Show More
Guest User
Premium King Room
Checked in Nov 2023
Business travelers
7 Reviews
3.7/5
Posted on Nov 14, 2023
Hardware is splendid, software is subpar.
Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW
Marriott label.
Maybe good help is difficult to recruit these
days 😒
Response from Property: Dear guest, thank you for choosing JW Marriott Hotel Changsha. We feel sorry that your stay did not meet your expectations and apologize for any inconvenience caused. Thank you for your sharing, your opinion is very important to the improvement of our service. The hotel management attaches great importance to your feedback and has passed it on to the relevant departments. We will certainly strengthen the training of high-standard service skills for staff to communicate with guests. In the future, we will pay closer attention to more details and carefully check every facility and equipment in the guest room. Hope the next stay can bring you a different feeling, but also hope that you can feel our efforts, we look forward to creating your next rejuvenation journey! - Hospitality Management
Show More
SMS
Premium Twin Room
Checked in Jul 2023
Family
6 Reviews
3.2/5
Posted on Aug 3, 2023
You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago.
First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry.
The location is also not the most central but that is a personal preference given my short trip!
I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊
Show More
Response from Property: Dear guest, thank you for choosing JW Marriott Hotel Changsha. We feel sorry that your stay did not meet your expectations and apologize for any inconvenience caused. Thank you for your sharing, your opinion is very important to the improvement of our service. The hotel management attaches great importance to your feedback and has passed it on to the relevant departments. We will certainly strengthen the professionalism of the hygiene service and the training of high-standard service skills for staff to communicate with guests. In the future, we will pay closer attention to more details and carefully check every facility and equipment in the guest room. Hope the next stay can bring you a different feeling, but also hope that you can feel our efforts, we look forward to creating your next rejuvenation journey! - Hospitality Management
Show More
Guest User
Deluxe King Room, City View
Checked in Jun 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jun 6, 2023
harry,alyson,sabrina are very helpful and kind. Would come back again!
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Guest User
Deluxe King Room, City View
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Nov 8, 2024
Very nice
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店。很高興能夠得到您的認可,我們酒店由全球著名設計公司新加坡HBA公司操刀設計,以湖南的名山大川等自然風光為靈感,酒店諸多細節處注入了橘子洲、愛晚亭等當地著名地標元素,這裏用舒緩的自然色調和簡潔的建築線條展現着長沙這座城市的歷史文化元素。我們期待為您打造下一次的煥活旅程! - 酒店管理層
Guest User
Deluxe Twin Room, City View
Checked in May 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on May 5, 2023
Callie,Sibyl, Eliane,Yancy,Enya,Layla,Emily
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Guest User
Premium King Room
Checked in Jul 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Jul 19, 2023
表扬前台harry eileen alyson sabrina
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Anonymous User
Deluxe Twin Room, City View
Checked in Jun 2022
Travel with friends
19 Reviews
4.0/5
Very Good
Posted on Jun 25, 2022
suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening.
In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.
Show More
Response from Property: Dear guest! Thank you for choosing JW Marriott Hotel Changsha. It's a pity that your stay failed to meet your expectations. We apologize for the inconvenience to you. We attach great importance to your questions. If you are sensitive to the smell of the room, please do not hesitate to call at your service center. We will provide you with a multi-functional air purifier. In the future, we will pay more attention to the facilities and equipment in the guest room. Thank you for your sharing. We look forward to creating the next journey for you. - Hotel Management
Show More
Guest User
Deluxe Twin Room, City View
Checked in Jan 2025
Family
20 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2025
The biggest feature of Marriott Hotel is its grandeur. The rooms are large, spacious and bright, and the beds are particularly large and comfortable. The facilities are complete, the environment is elegant and clean, and the service is warm. The buffet environment is good and the taste is good!
Original TextTranslated by Google
6/12
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,您對我們賓客服務團隊的認可是我們最大的動力,我們也將更加努力為每一位客人呈現高品質服務。酒店提供的每一道菜品都經過精心烹製,旨在為您開啟全然煥活的一天。我們期待為您打造下一次的煥活旅程! - 酒店管理層
Guest User
Executive Studio King Room
Checked in Feb 2025
Family
29 Reviews
5.0/5
Outstanding
Posted on Feb 10, 2025
The specialty of this restaurant should be the lounge bartending🍸. There are not many executive lounges in China that actively provide free bartending services. This is a feature. The bartender, Xiao Xu, is sweet and enthusiastic, with good skills. She will also match it according to your taste and can accurately call your last name, making people feel at home. Highly recommended.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店,很高興看到您對這次的入住體驗十分滿意並給予酒店認可,我們已經將您的認可與鼓勵分享給到所有酒店團隊成員,相信有您的支持,我們會更加努力把高品質的入住體驗帶給每一位像您一樣的客人。下次入住如果有任何的需求,歡迎您隨時聯繫我們賓客服務團隊,我們期待為您打造下一次的煥活旅程! - 酒店管理層
Guest User
Deluxe Twin Room, City View
Checked in Feb 2025
Family
6 Reviews
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel is in a good location, not far from anywhere, and relatively quiet overall. The room space is also good, the bathroom is large, and you can ask the waiter to put a bath bag in the bathtub in advance. The service is very good, and basically all your needs will be arranged immediately after a phone call. Lucky at the service center is very good, and he has always been very patient in helping to solve problems. There are also some delicious restaurants near the hotel that locals go to. I will stay here again when I go to Changsha next time
Show More
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店。很高興能夠得到您的認可,我們酒店位於長沙市南二環附近,緩步5分鐘可達1號線塗家沖地鐵站,距離黃花國際機場與長沙高鐵南站車程約30分鐘,距離五一商圈5公里左右,駕車和地鐵均15分鐘可直達。無論是商務出行還是休閑旅遊,都能讓您輕鬆抵達各個目的地,盡享便捷。期待您的下次入住,祝您一切順利! - 酒店管理層
Guest User
Executive 2-bed Room
Checked in Feb 2025
Family
6 Reviews
5.0/5
Outstanding
Posted on Feb 13, 2025
This is my third stay. It is clean and the bed is very comfortable. The hotel is conveniently located, just 200 meters from the subway station exit and a few stops from May Day Square. Lucky and Callie at the service center were warm and timely, and actively helped follow up on the leftovers.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙建鴻達JW萬豪酒店。我們酒店矗立於長沙城市主幹道芙蓉路中段,毗鄰商業區及許多著名景點。緩步5分鐘可達1號線塗家沖地鐵站,距離黃花國際機場與長沙高鐵南站車程約30分鐘,距離五一商圈5公里左右,駕車和地鐵均15分鐘可直達。我們期待為您打造下一次的煥活旅程! - 酒店管理層