Guest User
October 11, 2024
I am deeply disappointed with the treatment my elderly parents (both over 75 years old) received during their stay at Radisson Hotel, Zirakpur, on the night of 13th September 2024. Despite the hotel being notably low on occupancy, they were given a room that can only be described as the worst possible option. The room had no windows, making it feel like a suffocating box—not what anyone would expect, especially not for senior citizens. To make matters worse, the room appeared to be of a lower category than what they had originally booked. This is absolutely unacceptable. It’s clear that despite paying in advance, hotels like Radisson seem more focused on cutting corners and squeezing their customers for every penny, rather than providing the quality experience they promise. After significant complaints and a lot of stress, my parents were finally moved to a different room, but the damage had already been done. This incident reflects a disturbing trend among so-called "top brand" hotels—taking full payment upfront under stringent cancellation policies, yet treating their guests with blatant disregard. No elderly guest, or any guest for that matter, should have to fight for basic comfort, especially when they’ve paid a premium for it. The attitude displayed by the hotel staff was dismissive and unprofessional, and it’s shocking that a chain like Radisson allows such behavior to continue. This kind of practice is the sad, hidden truth behind these "reputed" hotels—fleecing customers while delivering substandard service. I strongly urge Radisson management to reconsider how they treat their guests, particularly senior citizens, and to ensure that such unacceptable behavior is addressed immediately.