Chateau de la Rozelle

Guests appreciate the comfortable, spacious rooms with pleasant views. They enjoy a generous breakfast and the convenient location near Blois and castles. The accommodation provides great value for money.

The chalet is beautiful, surrounded by greenery, the rooms are clean and overall is a good hotel. It must be said that the greeting and customer service are very bad . The "lady of the castle" is very rude and unpleased to its guests, the staff is not at all accommodating and is not willing to fulfilled any kind of request (we asked if we could have a plate of vegetables for dinner and we were answered no, you could not have anything outside the menu) the atmosphere seems to be that of a college, strict rules and no one strays. I recommend to the staff to improve the manner and the attention to the customer because with this treatment I do not feel like giving 4 stars to the hotel but 2

On a positive note, the location is excellent to visit the Loire valley and its castles, a short drive from Blois, in the middle of a quiet park. The rooms, while reasonably comfortable, have nothing extraordinary or castle-like. There's a small kettle and a couple of tiny cups, no water, no mini-bar. The bathroom has just the minimum of toiletries: a tiny soap, shower gel and shampoo. No shower cap, cotton buds, body lotion, bathrobe, or slippers. It certainly does not reach the level I'm used to find in a 4-star hotel room. Breakfast is not up to a 4-star hotel. Tables covered in plastic (ugh…), with a croissant per guest on each table (hygienic?). No fresh juices, only one choice of eggs in a “boil-your-own-egg” appliance, ordinary bread. Service was also a disappointment. No information at check-in about common areas or services, other than the breakfast room. The manager and “lady of the castle” appears to have rather variable manners: with a few guests she was chatty and pleasant, with most just indifferent, and with some other peevish and rude, to the point of loudly telling off a guest because of a stain on the buffet tablecloth! The tone and contents of her answers to negative reviews here also reveal that character. Not once were we asked whether we were enjoying our stay or whether there was anything we needed, a common question, especially in a small-scale hotel. Not even at check-out did anyone ask us about our stay, so I don’t intend to “bother” them again.