Came to Italy for a business trip of 2 months. I've brought my bikes over to the hotel, usually kept them inside my car, one night I had to make room in my car, so I chained them on a metal rod & removed the front wheel, and left them in the hotel's underground parking lot. 11:30pm -＞ bikes are there. 11:30am the next day -＞ no sign of them. Shocked and frankly sad, I tried my luck at the reception, where I received a ”It is what it is” kind of response, which honestly I get. With my riding plan ruined I went to my room, ~15 minutes later I get a call to my room ”We've f o u n d your bikes”, (Awesome! but wait a minute, what does it.. mean?), went to the lobby, I asked the same guy at the reception ”Hey what's up?” and he responded ”I have no idea, but wait a few minutes”. After a few minutes a manager comes out and trying to explain that ”italy's streets are dangerous and I should be careful with my bikes” etc. etc., which I don't get, until I just ask ”Do you have my bikes?” - ”Yes.” - ”Did YOU take my bikes?” - ”Yes - to protect you” - ”in order to not get stolen by a thief that will enter your parking lot, you broke a heavy metal chain and stole my one-cycle-bike?” She then switched to: ”Well we didn't know who was the owner” What. ”The bikes are clearly someone's in a HOTEL TIED WITH A CHAIN”. Anyways, it was clear an employee tried to steal them. (But she thought it's a better way to handle it by presenting that it's a ”policy” to break customers property where it's supposed to be???) I received: - NO APOLOGY. - A ruined lock-chain that I bought at the same week. - A smashed wheel cover (like someone tried to smack it with a door to fit it somewhere. Really left a sour taste, definitely will notify my workplace & co-workers (that regularly book in this area) to avoid this hotel. The barista guys are really nice & breakfast is adequate+
Excellent
43 Reviews