Roberto
June 25, 2023
Nightmare hotel
Booked hoping for a 4-star hotel instead a nightmare experience.
I arrive, I check in and I am informed that my payment does not appear, I tell which site I booked from, I show the payment receipt (receipt issued in their name, not the site) and they make me repay the room, telling me that in case I will be refunded. We're off to a terrible start okay I enter the room surprised smart TV! Too bad there are only 4 channels (foreigners only) and Internet access not available from the TV, from the telephone or from the PC, both via cable and wi-fi! Well at least the air conditioning works. Bathroom with tub! Take a nice bath to forget the misadventures. No tub full of hair .... okay I could call reception or take pictures but nothing I rinse everything wasting a lot of water and shower on the fly and go! Going out, I go to the reception to report the various problems and the response has been; the internet on the floor doesn't work at the moment and for the hair in the tub just a damn sorry!
I didn't expect a change of room... but at least an ok, we apologize! you do not have breakfast in your reservation and we offer it to you or we will give you a voucher for your next stay (which will never happen again) nothing, fake smiles, a circumstantial sorry and good evening!
Never had a similar experience ever again even if they offered me the room
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