Aire de Olive

The property offers comfortable beds, stunning views, and exceptional service from friendly staff. It also enjoys a prime beachfront location with easy access to dining options.

The balcony views are amazing! The amenities of this hotel are great. They provide pools, a spa, and an amazing rooftop restaurant with great food, kind staff, and mesmerizing views of the beach. The hotel is just 10 mins from the airport and at the heart of San Juan!

I am writing to request your assistance regarding a charge for my stay at Aire De Olive/Water Beach Club, originally booked from October 13th to October 17th, 2024. Unfortunately, I was forced to check out early due to unacceptable conditions in the room. On the morning of October 14th, I woke up and found both large and small baby roaches in my room. Concerned about my health and the cleanliness of the hotel, I immediately informed the front desk staff at 7:00 AM. I was told that the manager would not be available until around 11:00 AM, but they were unsure of the exact time. They advised me to write an email instead. I had a boat excursion scheduled for 11:00 AM, and due to the situation with the roaches, I didn’t want to risk any of them getting into my belongings. As a result, I decided to check out immediately and book another hotel. Although I emailed the manager as advised, I never received a response or call. I had to follow up twice by phone, and when I finally spoke with the manager, she was uncooperative and made the resolution process unnecessarily difficult. Due to the unacceptable conditions and the difficulty I encountered in resolving this matter, I am requesting a refund for the portion of my stay that I did not use, as I had to check out on October 14th. I have attached all relevant documentation, including my booking confirmation, check-out receipt, and email correspondence with the hotel. Thank you for your understanding and assistance in this matter. I look forward to your help in resolving this issue.