The welcoming was very good. The staff was friendly and they even helped with the bags because the room was on the bottom and there are a lot of stairs to get to the top…
I struggled a bit to get my laundry that was handed in. They were supposed to return it at 5pm the latest, and by 8pm I had to go ask in person by walking all the way to the top, after numerous calls to reception.
The guy working in reception when handing in the keys and getting ready for the airport was not friendly. (Also the same guy who said to wait the whole time for the laundry). It’s as if everything was too much trouble for him.
He was also supposed to give breakfast to us leaving early morning for the airport, but he never did - although it was arranged and paid for in the reservation deal.
Overall a good stay as the room was clean, private, big and very beautiful. Unfortunately it was too hot at night and I had to sleep with the windows and door open because the water heater could not switch off, even though I asked the, (not friendly) receptionist to assist. He only said turn the knob to the left but it didn’t do anything.
I would recommend the hotel 100%, just the receptionist taking over from the welcoming receptionists would make me think twice before staying there again.