Romantic Hotels in Cancun

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

The room is clean and tidy. It has been renovated recently and the facilities are newer. The service is also good. You can see the pool and sea from the balcony. The sea breeze is very strong, but the side of the balcony faces the sea, so you can sit on a chair and drink tea and listen to the waves. The restaurant will have performances in the evening, including Thai, Italian, and Spanish food. There is travel consultation in the hotel where you can choose items. We booked XCHicen. The hotel is not far from the Cancun Mayan Museum and you can walk there.

This holiday I chose to stay at the Lejia Hotel. The hotel is located in the best location in the 7-Ziwan Hotel District. It is surrounded by the sea on three sides and has beautiful scenery. It is very convenient to go shopping, find food and go to nightclubs. The hotel is all-inclusive, and all food, drinks and entertainment are included. Motor boating and interaction with dolphins are at your own expense and must be reserved in advance. I experienced two room types for 5 nights: a beachfront room where you can see dolphins and a turquoise beachfront room in the adult building. Both room types have sea views. I prefer the dolphin room. Standing on the balcony, you can see the dolphins interacting with tourists downstairs, and you can also see the swimming pool and the sea. The scenery is beautiful. Except for children, the adult building is not allowed to stay. It just has the benefit of an infinity pool. Other facilities and restaurants still have to be included. Tourists share that the restaurant is generally delicious except for the Teppanyaki, and it is suitable for sleeping in the hotel and taking children on vacation.

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

Well maintained facilities, impeccable cleanliness. Very pleasant reception, everyone was very attentive. The food is varied and very good. The location is great and the view from the rooms is incredible. Close to the most chic shopping mall in Cancún (La Isla). Great drink and food options in the restaurant. Swimming pool with music, most of the day. Good stretch of beach for walking. Jetski rental on the beach in front of the hotel.

Our server Angel L. was extremely helpful and was able to give us lots of information for our trip. He helped us find out where to visit, what to eat, and things to do. Definitely helped us and made us feel more comfortable!

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

Not enough words to compliment this stay! The hotel was HUGE, has 2 pools on each side! Our room had the most amazing view, open our sliding door and walk right out onto the beach. The service was great as well, everyone was super friendly from front desk, workers other guests, Housekeeping, etc! Will definitely return very soon!