Guest User
July 30, 2024
I have never been so speechless. The lights in the room are very dark, not at all like what the pictures show. When everything is turned on, it looks like picture 1. I don't know if the air conditioner is broken or not working, but a fan was given. There was an opened bottle of water in the refrigerator and a piece of leftover soap in the soap dish. The sheets were sandy, and the scariest thing was a big cockroach in the room that made the child howl in fright. The landlord did not treat it and only gave pesticides. After spraying, we closed the door and the three of us stayed outside for a long time before we dared to go in. There was a smell even when we went in. I contacted Ctrip and the response was very fast. It was very late and the customer service was actively communicating. The foreign department responded the next day and said they would help me check out, but they deducted the high room rate for Saturday. The processing result is not very satisfactory. If you have to switch to other hotels and delay your planned itinerary, avoid this one.
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