Lotte Hotel Busan

We had good stay at Lotte hotel Busan. Itssuper convenient as thr hotel is within the mall. There are lots of good food in the vicinity as well.

The service at this hotel was really good compared to other hotels. They were able to find my guest information from my previous stays at Lotte hotel in Hanoi. The hotel was built many years ago and the rooms are dated. The spa and sauna are free which are good but the pool access is chargeable at 30,000 KRW which isn’t a very attractive price. The room was upgraded, which was nice, that said I can’t really tell the differences.

Rooms are spacious. Breakfast was good, many varieties. Ice cream for breakfast was the best. Haha. Overall staff were polite and friendly. The only thing they need to improve is the smell of the corridor. It was like stuffy, mouldy kind of smell. Maybe they can spray some perfume.

One of the best hotel in Busan, lounge food and service is quite good and there’s dedicated checkin area at level 33. Cocktail selection is great and many hard liquor. View from the room is nice also. Room is big and clean, will definitely come back.

Good location, room is very clean & comfortable, nice service & hotel workers are friendly and willing to help always.

If anyone wants to be based at Seomyeon, this is THE hotel for you. Simply love it - the location is awesome, being connected to Seomyeon subway station and Lotte mall. All sorts of food available at the mall basement too. Only challenge is somehow, if u take the underground route from subway to the mall, there is a formidable slope which you will need to roll your luggage up and down, or walk up and down everyday. No kidding. I wonder how deliverymen with their loaded trolleys to the shops along this stretch cope with it! I had a complimentary upgrade from Queen to King bed room, the view was fantastic and the size too. The bathtub’s length is just right for me (am on the taller side) and there’s also a big sauna and gym free for use. By “sauna”, it means really a Finnish sauna room and big hot and cold pools, like what Japanese would call “public baths”. The only thing that needs improvement is the sauna closes at 10pm nightly, so travellers may not be able to use it in time. I had a fall which needed antiseptic and huge plasters. The hotel readily provided these for me and let me keep the antiseptic throughout my five-day stay. And there’s a pillow selection too. Another room for improvement (and hence only four stars for ammenities) is the spotty housekeeping. When I arrived, I was told by Reception that I will be charged if I take any mini bar items or extra ammenity items like toothbrush/ paste (oh yes, you need to bring your own). But when I got to the room, all of these items were not there. I had to quickly make clear to Reception of these in case I was charged for everything 🤣 my bed linen also had a small hole but they kept reusing this for my stay. They also missed replacing the free tea bags and vanity kits even after I used them. One time they kept the fridge door open too so when I got back to the room, my drinks were no longer cold…