Hotels near Plazoleta Constancio C.Vigil, Buenos Aires

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller

No vale lo que cobran, pasamos un dia en pareja en el hotel, el spa bien, la pileta climatizada bien pero repleta de mosquitos, imposible hacer uso de la pileta exterior, sucia, repleta de hojas y ramas y no por que se habian caido durante la mañana, sucia de días y mal mantenida, tuvimos que irnos a la pileta climatizada. Faltan reposeras, las colchonetas manchadas. El almuerzo en el restaurant muy rico y abundante con una elegante presentacion. Al hotel en si le falta muchisimo mantenimiento en general, paredes rotas, otras con enduido pero se lo ve venido a menos. Las toallas del spa rotas. Lo bueno, el personal tanto del spa como del restaurant super amable, no volveria.

The hotel is excellent. However, when we inserted the card to turn on the light…the power went out, but a technician went and fixed it. Other than that, the staff are great and serve an excellent breakfast.

For this price, the hotel is very good. It is clean, maybe needs some renovation. Staff is friendly, but some were a little bit short of knowledge of English. Breakfast could have more choises. The best thing about the hotel was its location. Everything is near, and if not, then subway is near.

The hotel is in a good location, right next to the obelisk and opposite the Clone Opera House. Hotel facilities are old, but very clean, very historic hotel. The front desk service is OK, the male waiters are generally average, and the waitresses are very enthusiastic. Breakfast is not bad.

Awesome view from the Penthouse (room 1203)! Matthias from the reception was very nice & accommodating by showing us all the possible types of room until we decided for the best room , Suite in RM. 1203 with a huge balcony overlooking Obelisk & Theater Colon!

Generally still pass, mainly the location of the boat, uniquely endowed by nature. For the price, there is breakfast, and you will be stayed next time. Very satisfied with my friends!

This hotel offers absolutely no recognition to its loyalty program's elite members. As a Titanium member - the highest grade of its member - I was made to feel like scrap metal instead of Titanium. There was ABSOLUTELY NO BENEFIT OFFERED! Not even a greeting of recognition. No room upgrade, no late checkout, no welcome drinks - everything was ”subject to availability” and apparently NONTHING IS AVAILABLE, except that they are ready to take your money! The room assigned to me was even what I booked. They gave me a twin-bed room but I have requested one big bed. Went back to the reception and again was told ”NOTHING WAS AVAILABLE!” The room also has a broken toilet. Also no fridge in the room although its website says there is a mini bar. NO FRIDGE AND BROKEN TOILET FOR A 4-STAR HOTEL?! ARE YOU KIDDING ME?!!! I have complained to Titanium NH and also the Hotel, no apologies and no compensation.