Friends Hostel & Apartments

Room is too cold. Spent 2 nights without heater. Later can enjoy a good night with heater. Besides, we have terrible experience with this hotel. I forgot a phone in the hostel. The staff ask for 50 Eur including his service and post service for the delivery. But he replied very slowly because he said this is an extra support not their job. When he received money, he slowly brought it to the post office after 3 days. When we ask for the receipt he replied no tracking number and no receipt too. He also become get angry because of my question. I understand this is not his job but he agreed to do the extra service. He received our money, he did job not for free, and we stayed in his hostel and the accident happened in his hostel.

Got racist comments from the manager after giving a just and due review... Inappropriate behavior and language towards clients... Heating was not working... They did not want us to use the air conditioner either... If you want to have a worry free stay, I would advise not to stay in here.

Came to Budapest for a few days sightseeing. The hostel was on the 2nd floor of the building. When you walk into the main door the entrance hall was very worn and tiered. The lift was in good working order but very old. We arrived at 8am but you can't arrive before 9am ( not a problem as we could see coffee shops around) As we arrived the receptionist was very helpful and allowed us to store our luggage till the apartment was ready. Once we could checkin (13:30) I was suppressed with how spacious the room was. The room looked like it had been given a makeover. Bathroom and kitchen was new. The apartment was so clean we could not find fault at all. We paid very little for this room and were very surprised how large it was. You could fit 6 people easy. We had kitchen and main bedroom in one room with a bed settee and another bedroom with 2 bunk beds. Bathroom also had a washing machine. If you can e going home or travelling with a clean case. Would I stay here again. YES. The price is amazing the rooms are clean and the staff are very helpful and kind.

When we arrived there on 19/12 (check-in day), we were faced with a completely different reality from the photos shown on the booking. The building looks abandoned, in super bad condition and very dodgy, with no security whatsoever. On entering, there was nothing like the photos, and our biggest surprise was when we saw the bathrooms, both the one where you were supposed to shower and the one that only had a toilet. As well as looking like something improvised, it was in extremely poor condition and had a nauseating smell. The shower was in a laundry room, and there was no photo of this in the booking. That said, the next day we decided to leave the place, leaving the key in the correct place and thinking that payment had already been made on the day of booking, via booking. However, the hostess was extremely rude and impolite, implying that we wanted to leave without paying and even accusing us of doing so. Then, she deleted the message and proceeded to cancel our stay saying that we never showed up, ignoring the rest of the messages, and even leaving a rather rude and sarcastic note on the booking, showing an extreme lack of character.