Hotels near Buchholz Galerie, Buchholz In Der Nordheide

The lack of air conditioning in this hotel is really no big deal compared to others. Their baby cot is not clean, my child slept in their bed for two nights, he likes to sleep on his side and on his stomach, and his face is allergic to any part of the bed that touches the sheets. When I spoke to the hotel, they admitted that it was the hotel's responsibility and said that they could pay for an ointment so that I could go to the pharmacy and buy it myself. Amazingly, almost all the staff at the hotel had a very poor attitude, didn't care about the child, privately divulged personal information about the residents as a topic of discussion at work (every staff member knew about our personal matters/information, even those I had never seen) and even asked me if you wanted to call an ambulance for such a small matter. I cancelled my whole day plam and took a taxi to the pharmacy, which cost over 60 euros, and in the end the hotel only gave me 5 euro for the ointment, saying that I took a taxi to a pharmacy that was too far away and they couldn't cover the taxi costs, and the manager said that the only place they could pay for was a taxi to 10 euros, so they refused to pay for the journey?？？ But they didn't say any of that before I left, I was just told to take my own taxi to the pharmacy and they knew we were leaving that day so they made a very perfunctory promise which was all overturned. The important thing is that I paid 100€ for this baby cot and it was still not clean, finally I spoke to the manager and I said I paid 100€ only to get the cot and he said you have checked out and everything is sorted I don't know what is in your room now? !!!Anyway don't bring your children to this dangerous hotel, the staff were very dishonest and went as far as to say the room had been cleaned to destroy the evidence.

Very friendly and premature staff! Also extra service (early breakfast for the children) was offered to us. A mattress had a great place, but this was also repaired immediately! Super location, centrally located in front of the doors of the city. You come with the metro everywhere and there are even 2 large shopping centres directly nearby. All in all a very nice hotel also for families!

OK - it's still the furniture I knew from the time when it was the Forum Hotel. And that's very long ago. But in autumn the renovation is supposed to go. The reception was very friendly. It's been really fun. I have a beautiful room with beautiful views of the city. Unfortunately, very much is built so that you may not be able to look at the elbe at all next time. Unfortunately. This time there was even a process that was close. Until the water pressure (15th floor) the shower was all right. But this is natural and there was no standard. I was surprised at breakfast. Besides the friendly staff, which quickly cleaned, the offer was very versatile. I asked: the fricadels tasted as they did (burned apple pieces) and not for convenience. But you didn't want to make yourself with foreign pearls and thought it was convenience. But it was all very good. I will put the hotel more in my focus once I'm back in Hamburg.

Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you. The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

The room was simple; what disturbed me was especially that you couldn't dark it. But it was clean and it worked all, at equipment I didn't miss anything that is common (evaluated) for nearly 3 stars. There was a strange brush that has been a little nervous, otherwise everything was in good condition. There is a bottle of universal means for hands, body and hair that you take from and from the shower to the washing pads. The buffet breakfast was simple but it was not really something. The buffet was well maintained and what was there was of good quality.