Mantra Sierra Grand Reviews

When we checked into the room we were presented with the following. Bin left on the kitchen bench. Wet tea towel in the sink. Toaster and kettle left on the bench. 2 towels for 4 people. No toilet paper on the holders. Partially unmade bed. A dirty pair of female underwear left in the washing machine from the previous guests. A washing machine that did not work. A dishwasher that did not work until it was given some gentle persuasion (whack with fist). Leaking kitchen sink tap, had to have the tea towel wrapped around the base to prevent water going everywhere. Shower had dried up soap scum all over the screen and where the tiles meet the shower. Poor WiFi in the room, kids had to sit at the front door to get a decent signal. Very thin blinds in the bedrooms - it was daylight at 4.45am. Take an eye mask for future reference. Poor seals around the windows, the traffic noise was terrible and we were on level 12. A strong smell of decomposing food/waste coming from the communal rubbish dump chute. After paying $1000 plus for 3 night for 4 people i would have expected a bit more. The staff did offer an apology and provided us with some token cookies and a bottle of sparkling water... if that means anything. The hotel is starting to look old and is in desperate need of an upgrade. Two good things were the pool area and it is directly opposite Pacific Fair for your shopping. Do yourself a favor and look at newer hotels in the area.