Hotels near Charles Bank Playground, Boston

Very satisfied. Before the check-in time, the luggage was stored first and went out to play. The hotel took the initiative to help us deliver the luggage to the room. The room is spacious, comfortable and hygienic, and the air conditioning is very powerful on a hot day. Will come back next time.

We had a wonderful visit. We stayed from a Friday to Monday. The hotel staff was super nice and helpful. Our plane arrived at 8 am so we knew it was too early to check in. The staff kindly took our luggage and stored it for us. Luckily we were able to check in around noon. We headed to our room and it was adorable. We had a small issue with our hvac making a noise and as soon as we told the staff not even 10 mins someone was up to fix it. We could not have asked for a better hotel.

The room facilities and other facilities are basically the same as the Wynn in Las Vegas, and they are also similar to those in Macau. Even the English on the toiletry box is bigger than the Chinese. This price is very good value for money for hotels of the same class in Boston. However, the hotel's food is inconvenient and there are many gamblers, which is a bit troublesome. The quality of front desk staff varies. The employees at the beginning were pretty good, but the employees you know later were much worse.

The hotel and room were nice. The hotel felt very new as if it had recently opened or was renovated. There was plenty of space inside the room and the beds were comfortable. The bathroom was also nice and clean. We did have to call and ask for soap since there was none in our room upon arrival (which is odd during CoVid times) but soap was very quickly delivered to us. The hotel had a breakfast in the lobby and it was a pretty standard selection of breads, fruit, and yogurt. I was disappointed to see that there were not a lot of tongs and people were using this hands and some food was just left out in the open. People were not required to sanitize their hands or wear masks in the area where the food was. Our checkin experience was not great. We did arrive earlier than the check in time and the staff didn’t seem thrilled about it. They pretty much told us we could sit in the lobby and wait an hour or so before checkin started. We asked if there was anywhere in the area to go to walk/eat/shop and they told us there was a home goods and Starbucks nearby. They didn’t give us directions and we ended up googling them. We ended up going there to just wait it out until we could come back and check in. We were going into Boston that night for a show and it was easy enough to get in/out of Boston. It was a good place to stay for the night.

Our welcome was painless and friendly. There's an option for outdoor or underground garage parking - we parked in the garage and always found a spot by the elevator. Very safe! Complimentary breakfast was busy but easy and decent. I appreciate the hotel allowing me to receive a rate as a state employee. Employees at the front desk and breakfast service provided excellent service. The only downside was one of two elevators out of service, but this was a minor inconvenience and did not dampen our experience.

Though the customer service at the front desk was great, other things weren’t. When we arrived in our room, we immediately noticed gross stains on the lamp shades and walls. We had a lunchbox with a few snacks for our toddler and when we woke up found chewed holes from mice in the lunch box and multiple bags of food. The bathtub would fill during a shower and took about 20-30 minutes to empty afterwards. Half of the outlets in the room didn’t work. And Convenient for out of staters the breakfast area was closed. My fiancé and I agreed that it’s not worth saving money and from now on we are sticking with Marriott or Hilton!

The location is excellent, quiet, free parking, less than one kilometer from the hotel is a gas station, high speed, self-driving tour is very convenient. American breakfast is good, can be a single point

Dont the unique decor of the hotel fool you. Outside the decor of the hotel, the rest is just gabbage, it shouldn't be part of the Hilton branch. I travel into Boston every week on assignment and it so happen that am currently staying in this hotel right now. I always have great experience in all the Hilton hotels I have been staying with except this particular one. I am suppose to be staying here for 4 days, and 3 day into my stay. Last night, as I was relaxing and having a cup of wine, the glass felt off my hand and spill on the bed. I had to use a towel to cover that side of the bed in order to be able to sleep on the bed till in the morning. I got in touch with the front desk at 7am this morning before going to work to let them know that I needed my bed sheet changed due to the spill drink. The lady at the front desk, assured me that it will be changed before I get back. when I got back from work at 3pm and got to my room, the bed sheet is still not changed. I called the front desk, to enquire as to why it wasn't changed. BILL at the front desk answered the phone and told me that, am not staying more than 4 days so, my room cant be clean. If I need towels, it can be send up stairs. I had to let him know again that, I had stopped at the front desk earlier today to let them know why I needed my bed sheet changed. From this point onwards he became condescending and repeat the same thing he said earlier of me not staying more than 4 days, and as I was about to say I will go down stairs to collect the bedsheet, he hang the phone on my ear. I call again to ask what was his reason for hanging up the phone on me, he didn't pick the phone. After that, I went down stairs to talk to him in person, and all he could say is, ”I did not hang up the phone, I thought you hang up, Maybe the phone got disconnected”. what a LAME ASS EXCUSE, for been UNPROFESSIONAL and RUDE! This is the WORST experience I have ever had at a Hilton hotel and will never stay here again. Can't wait to check out

The front desk service is good, breakfast is the best among several hotels in the United States, balanced and very full. Remember to get the food before 10 o'clock, outdated. The room is large, the fly in the ointment is that the room with disabled bathing equipment leaks more after the shower.

My wife and I stayed for four nights, as we used this centralized location to tour the surrounding environs of Boston, Plymouth, Quincy, and Cohasset. We had no trouble with check-in, or with our room. Our room was clean, comfortable, and had all the amenities. We particularly liked that the bathroom sink was outside the bathroom which saved morning time for both of us. Only downside was the free breakfast; the entrees were basic stock items lacking taste and overall appeal; breakfast sausage patty was like a leather shoe. The coffee & tea setups were good. We found a great local breakfast/lunch eatery in Newcomb Farms less than four miles away. We'd stay again for the location and comfort, as we didn't come here to dine.