Guest User
February 26, 2022
The hotel has an okay value for money standard, staff is mostly helpful however the breakfast was a complete catastrophe! The breakfast is served from 7-10 am. We stayed two nights and first morning we arrived at the brekfast room at 9.15, the following morning at 9.20. The breakfast is advertised to include eggs, hams, cheese, bread etc and also sweet selections of foods. BUT at 9.15 am(!!!) there was almost NOTHING left! No eggs, no ham, literally two slices of one type of cheese and three slices of bread. There was no salty food to choose from, you only had the sweet variant like some cakes or croissants left. When I adressed the issue with the waiter he literally told me (no exaggeration here, these are his actual words) “We are finished!” and “you can have some bread!”in the rudest arrogant way possible and no one brought more any cheese or ham let alone eggs or sausages. Mind you it was 9.15!!! So I had one little croissant and ate properly elsewhere. The EXACT same thing happened the next morning. So apparantly breakfast means in this hotel that you only get it when you arrive at 7am because if you arrive 45 minutes before they close the breakfast room you can have coffee maybe some cakes or croissants...Or maybe it means that you can have breakfast you paid for as longe as other guests dont eat too much or too fast... I have never had this experience anywhere and the way staff approached this was offensive. Brekfast in this hotel is a joke, you should skip it and have it somewhere in some cute little café in the city. We booked the hotel because it was supposed to have a good breakfast according to ratings and reviews...totally ruined both of our mornings, every morning we left the hotel in a bad mood and I am for sure never returning to this place. On the positive note, apart from this breakfast fiasco, the staff was polite, spoke good English and were helpful (apart from the brekafast waiter), we had a minor problem with our toilet which was fixed immediately, so no complaint there. Bed are okay, street was not noisy. The location is average if you want to walk. It takes about 15 min to walk to the two towers, however that didnt bother us at all.