Cosmos 100 Hotel & Centro de Convenciones - Hoteles Cosmos Reviews

Great stay. Great room.

The location is great! There is a bus stop next to the hotel, and the transportation is very convenient. You can go to the supermarket within walking distance. If you have time, you can play in the swimming pool and sauna on the top floor.

It is good value for money.

At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.

The mattresses are hard; it’d be the point to remark. The lack of isolation of noise from the windows, makes hard the night rest since the city is extremely noisy. In general very good; just those two aspects to consider. Thank you

The doble charge me and Didn’t notice. They didn’t have any courtesy after that. They wanted to doble charge me again a glass of wine.

My wedding rings”disappeared” from my room. Terrible experience in this hotel.

It’s clean and reasonable price, what I like more is the professional staff, when you go there ask about ILEANA , she really professional and knows how she deal with customers and the best she speak English ☺️

I stayed for a week with my family and we enjoyed the excellent facilities of the hotel, neat in every sense. the restaurants with exquisite food and all the staff, very friendly and willing to serve the guests in the slightest way. In short, it is a wonderful place and I would return without hesitation on my future trips

The staff was mostly friendly, nice older property conveniently located. I would recommend.

Appearance: The hotel's design stopped in 1990. They need to renew their image in 2023. Bedrooms: Generally good. Although they were not chosen when the reservation was made. Hotel restaurants: springs Pay attention to food duplication on your bill. It happened all the time. The orders arrived incomplete. Delays greater than 20 minutes. Heikei: Good. General comments: Upon my arrival the hotel did not have rooms available. Then they gave me one of the rooms without air conditioning. Without notifying the guest's preference. When I requested to change it I had to wait an additional hour.

This property does not provide accommodations for people with temporary or permanent disability. My reservation included breakfast. I went to the hotel buffer to get breakfast but wanted to eat in my room. I needed assistance to bring my breakfast to the room due to a temporary disability. I asked for help to bring it to my room for a room service fee. They told me I needed to pay for breakfast and the room service. The staff at the buffet confirmed breakfast was included, but declined to provide the service I requested. Their policy is unreasonable, absurd, and discriminatory. Additionally, the property advertises a spa and a cafeteria, which are not operating. Initially, I had another reservation at another hotel and canceled it to select this hotel specifically for the Spa and cafe they advertised. I had a horrible experience at this hotel.

The area surrounding the hotel is undergoing a major construction project. Machinery is very loud, dust everywhere, difficult to walk around. The hotel should note this item on its advertisement in ********** Breakfast is good

For an older hotel it is well maintained and very clean. The front desk staff were very friendly and helpful upon my arrival