Novotel Bishkek City Center

Novotel Bishkek City Center Reviews

Novotel Bishkek City Center

16 Manas Ave, Bishkek, Chu, 720010, KyrgyzstanView Hotel Details
Novotel Bishkek City Center
Novotel Bishkek City CenterNovotel Bishkek City CenterNovotel Bishkek City Center
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Novotel Bishkek City Center Guest Reviews

4.7/5
Amazing
60 Reviews
Verified reviews
Location4.8
Amenities4.6
Service4.5
Cleanliness4.8
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All reviews(60)
Positive reviews(59)
Reviews with photos/video(15)
Awesome stay(15)
Clean and tidy(10)
Delicious breakfast(7)
Friendly owner(7)
Awesome rooms(6)
Awesome amenities(4)
Negative reviews(1)
ludwigvmelly
Superior Twin Room
Checked in Jul 2024
Travel with friends
5 Reviews
4.0/5
Very Good
Posted on Aug 28, 2024
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughtful suggestions and insights. We're sorry to hear that our reception service did not meet your expectations. I will definitely talk with my colleague regarding her attitude. Please be assured that we are actively looking into this matter to ensure that it is addressed for future guests.We value your input, and we hope you will give us another opportunity to exceed your expectations on your next visit.Sincerly,Aziza AtamyrzaevAsst. Guest Relation ManagerFront Office
Anonymous User
Executive Queen Room
Checked in Jun 2024
Solo travelers
13 Reviews
5.0/5
Outstanding
Posted on Jul 27, 2024
Second time staying here. Room clean & spacious! Will recommend.
Response from Property: Dear Guest,Taking the time to leave such a great review about Novotel Bishkek City Center, has really made our day! We always aim to delight our guests with our service and our attention to detail. We’re looking forward to making your day once more when you next visit our hotel.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront office
Guest User
Superior Twin Room
Checked in Nov 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Dec 22, 2024
Great professional staff, clean room
Response from Property: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with our colleagues and that their efforts made your stay memorable. We will be sure to pass on your compliments to team—it truly means a lot.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Guest User
Superior Twin Room
Checked in Jan 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2024
Perfect for an overnight layover - near the airport and they have an airport shuttle with no additional cost. Staff can not speak English; however they were so helpful! I communicated with them directly via WeChat.
Response from Property: Dear Guest,Your review made our day. We’ve passed your feedback on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed with provided service. We hope to see you soon in near future,Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Guest User
Superior Twin Room
Checked in Jul 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Aug 6, 2023
My friend had lost her luggage and needed some help to contact the airport / airlines. The receptionists were extremely helpful and active in reaching out to all channels available. Even after we checked out, they helped us to follow up. Was a great stay! 10/10 would recommend!
Response from Property: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with team members and that their efforts made your stay memorable. We will be sure to pass on your compliments to them—it truly means a lot.kind regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Jenn5
Superior Twin Room
Checked in Jun 2023
Solo travelers
35 Reviews
5.0/5
Outstanding
Posted on Jul 31, 2023
Fist time dear , good place
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Mier
Executive Queen Room
Checked in Sep 2023
Travel with friends
20 Reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
Nice hotel
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Kind regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Anonymous User
Executive King Suite
Checked in Sep 2022
Couples
9 Reviews
4.5/5
Great
Posted on Nov 8, 2022
Nice hotel in Bishkek
Response from Property: Dear Guest,Thank you for your wonderful feedback. We hope to see you soon in near future!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Guest User
Superior Queen Room
Checked in Nov 2024
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
Very good hotel, complete facilities, comfortable bed, good soundproofing. Breakfast is also rich in variety. Located in the city center, there are many living facilities around, about 10 minutes walk to the shopping mall.
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Response from Property: Dear Guest,Greetings from Novotel Bishkek City Center!Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. Thank you for highlighting our breakfast variety and comfortable location. We truly hope to welcome you back soon for another exceptional visit.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Anonymous User
Superior Queen Room
Checked in Sep 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
Impeccable, as most hotels in this country, the room was very very clean! The facilities were complete, I borrowed the adapter, which required a $10 deposit, and the staff was very welcoming, friendly and responsible.
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Response from Property: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with our team and that their efforts made your stay memorable. We will be sure to pass on your compliments to them—it truly means a lot. And detailed positive feedback about House Keeping service.Sincerly,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Quancunのxiwang~xiaohuang
Superior Twin Room
Checked in Sep 2024
Family
183 Reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is located in the city of Kesbek, surrounded by supermarkets and restaurants, and convenient transportation. The hotel rooms are spacious and comfortable, quiet and sanitary, and the breakfast is rich, but not quite in line with the appetite of Chinese people. The hotel staff is enthusiastic and responsive. Overall, it is worth staying!
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Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Warm Regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Guest User
Superior Queen Room
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
Facilities: Very new Sanitation: Clean Environment: Comfortable Service: Very good The location is very good, in the city center, next to the supermarket, good management, good service, recommended to everyone who comes to Bishkek to stay! !
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Guest User
Superior Twin Room
Checked in Nov 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2024
Very good facilities and services Bishkek is definitely lacking in facilities compared to China Staying in this hotel can make people relax
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Response from Property: Dear Guest,Greetings from Novotel Bishkek City Center!Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Maria
Superior Queen Room
Checked in Nov 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
New hotel, spacious beautiful rooms, everything is clean. Delicious restaurant, excellent spa. Satisfied. Will stay again
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Guest User
Superior Queen Room
Checked in Nov 2024
Business travelers
3 Reviews
4.6/5
Great
Posted on Dec 10, 2024
940 yuan a night, not even a toothbrush, and it took more than half an hour to deliver after 3 phone calls!!! Quite speechless
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Response from Property: Dear Guest,Greetings from Novotel Bishkek City Center!Thank you for taking the time to tell us about your experience at our property. As we are Eco friendly hotel and part of the Accor Group we have several standards to follow. We do have all bath amenities for the convenience of our guests, however, it is upon request. We bring our sincere apologies for delayed delivery. Let me check with House Keeping Manager and find out the reason.We attach considerable importance to correcting our mistakes, in order to improve the quality and your satisfaction. Hope to see you soon in near future.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office