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Home2 Suites by Hilton Birmingham Downtown
4.3/5100 Reviews
Five Points South
Please ensure to check your bill - I had a stay from 6/19-6/21 but did not arrive until just past midnight on 6/20. However, the staff allowed someone to charge $74.13 worth of liquor charges to my room (which included a $20 tip). When I received the bill via email - I immediately tried to call but their phone systems were down throughout the weekend. I was finally able to reach the adjoining Home 2 Suites and was told “they were having all sorts of issues with billing and even checking people out” and I was told my bill would be corrected. This was after I opened a case with Hilton Honors. I was NEVER contacted by Hilton nor the property by Monday, so I called the property back. I explained the situation and was told they pulled the receipts that had “my signature” on them and that they had contacted me and closed the case already. After informing them that was impossible and that they needed to view their security footage - I was transferred to accounting - who obviously didn’t answer their phone. I am now back on the phone with Hilton trying to get this resolved- someone is not doing their job(s) at the Hilton Garden Inn in Downtown Birmingham to safeguard your personal information. I will not be back

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