Premier Inn Birkenhead Town Centre

Hotel facilities were basic, but I knew that when I booked. Location was ideal for what I needed, and the staff were very friendly. I booked for 12 nights, and I found it a little frustrating that I had to request towels to be changed, as they make it clear rooms are not serviced every day for longer term stays. Would have also liked a internatiol razor power point like most hotels have around the world. But I understand this is an English Health and Safety ruling. Staff were always friendly and helpful.

Stayed here a few times parking was free it’s now £9 .Don’t bother with 11am early check in as cleaners don’t start till 1030 so rooms will not be ready. Refund can take months. Still not sure refund is coming not had an e mail about it. Rooms and facilities are good. Breakfast is great but don’t offer things you can’t provide as people plan their days around it.

I usually visit here 3-4 times a year when attending football matches in Liverpool. Stayed again 7th-9th March and once again had a great stay. Rooms are clean and comfortable, the location is very quiet, yet Liverpool city centre is only one stop away by train under the river. But the thing that sets this Premier Inn apart from others I’ve stayed at is the staff! Fantastically friendly, accommodating and helpful I can’t praise them enough, particularly Amanda, Luke and Helen. Each of them offered us outstanding service and are the main reason we will be stopping there again in May.

The hotel is not the easiest to find some sign posts outside of the premises would be handy for drivers. Checked in relevantly easy after a short queue. After checking in to my room there was a smell that was a damp mould type smell. Other than that the room was fine although no sound on BBC1 when watching tv which was strange. Went down for evening meal which was pre booked only to find there were several things i couldn't choose due to having no stock which is disappointing when the evening meal deal was prepaid. Honestly, this breakfast was the worst experience i've had using the Premier Inn chain and i've used hundreds of their hotels across the UK. Again there were several items missing from the breakfast menu which included Fried Eggs, Black Pudding, Tomatoes and what was left was a disgrace. Extremely fatty bacon which looked as though it had been cooked on a radiator, sausages like an old priests fingers. My breakfast ended up being 2 hash browns, 1 sausage and mushy beans, i left the scrambled eggs because they were like pease pudding, just dried mush. Without doubt the worst Premier Inn i have been to and would give it a miss, won't be returning will use Bromborough Premier Inn only only 15 minutes away

I have stayed at Marriotts,Hiltons and many other brands around the world but have never experienced a welcome quite like Stacey's. Arriving with my family for a funeral, we we're not in the best mood, but Stacey's impression of Cilla Black and humour really perked us up. This continued later when my wife arrived and also the next morning by Helen.... .such positive and professional staff. Thanks a million .

Great value, very friendly staff and good parking. Stayed here for 3 nights. Warm room, helpful staff and price was good. Premier inn have a good standard and love that the beds are so comfy. Really good location near the railway station so only took 5 mins on rail to get into heart of Liverpool too.