a&o Berlin Mitte Reviews

I had a bad experience staying here. I booked a dorm room and asked for a female dorm on my arrival which they said was OK. They put me in a room but later on 2 men checked in. The room was so small you are basically sleeping right beside the other person, and it's hard to move around and store your stuff. I asked the next day if I could upgrade to a private room but they wouldn't refund any of the original booking so I had to just pay the full price for a new room. After sleeping there 1 night I returned the next day to find that I was locked out and the housekeeping staff had packed up my belongings and removed them from the room. They had mistakenly thought that I had checked out but left ALL my belongings there, even though I had booked for antoher 4 days. I don't know how they could have been so stupid to make this mistake. They had alresdy out someone else in the room so they moved me to a worse room where things were broken, and refused to refund me anything for the inconvenience. I wouldnt stay here again despite the cheap price.

The app & website to possibly check-in, avoiding a queue at reception, didn't work. At the room I had to be let in by another guest as my door card, didn't work. It later transpired that the card had been configured for the wrong room. I'd requested a lower bunk if possible and was allocated an upper bunk - I don't know whether that was unavoidable or if my request wasn't even considered. The room was on the 6th floor, the lift was broken. The dual USB charging points in my bunk, were broken. The wifi worked well.