Artim Hotel

Centrally located with convenient access to transport, shops, and dining. Guests appreciate the friendly, efficient service. The breakfast receives praise for quality but has mixed feedback on freshness.

It’s hard to know where to start with a review of this hotel but I would sum it up with as being genuinely the worst hotel experience of my life. The staff at this hotel are some of the rudest aggressive people I have ever met. I booked a family room through *********** for 2 adults and 2 children for our stay during the Berlin Marathon in Sept 23. The cost was £600 for 2 nights. Upon arriving at the hotel I was told that the family rooms only hold 3 people. I showed them my booking confirmation which said 4 people(!) and asked for their help to find a solution. The receptionist shrugged and handed me a card machine. She said that I could book an additional room for an extra £300. I explained that I did not want to do this. This is when the reception team became aggressive. Tatiana deserves a special mention for leaning over the counter and shouting at me ‘YOU HAVE MADE A MISTAKE, I TOLD YOU SO, IT’S YOUR MISTAKE, YOU HAVE TO PAY MORE, ITS OUR POLICY, YOUR MISTAKE HAS TO COST YOU MONEY’. This went on and on, despite my attempts to kindly and calmly ask for her help. It took many phone calls to *********** but they were AMAZING. I can’t praise them enough. They supported me the whole time and when they tried (and failed) themselves to reason with the hotel they agreed to open a formal investigation. They knew the mistake was with the hotel and they could prove it. I booked my rooms in June. The hotel changed their occupancy policy for family rooms in July. I spoke to a senior manager and technical director who informed me that they had numerous complaints listed against this hotel – customers who had booked balcony rooms but weren’t given balconies, mini-bars promised which never materialised, breakfast paid for in advance and then refused. My complaint was the last in a long long list. Because the mistake was the hotels, *********** also agreed that I shouldn’t pay more to stay there. They booked the extra room for me without me needing to pay a penny. Fellow travellers….Berlin is amazing, what a great city. A city full of great people. There are thousands of hotels in Berlin run by people who deserve your money. Artim Hotel do not deserve your money. I would urge you to book anywhere literally anywhere else.