Hotels near Fassbender & Rausch Chocolatiers am Gendarmenmarkt, Berlin

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

Breakfast is unbeatable with many choices. The hotel is very clean and the room is spacious. Staffs have been helpful too!

Best location if you are first time in Germany. Every train passes through the station that is just metres away. Great spacious room, has Nespresso, friendly staff. Nothing to complain

It was very comfortable stay at this hotel. Location is quite good, near to many restaurants, grossery stores. Rooms are spacious. I noticed some annoying alarm sound in the room which I reported to reception and they said they will look into it. It was mild sound.

Can never go wrong at The Marriot! From start to finish, service was top notch. Concierge went above and beyond to make reservations, provide in depth knowledge of sightseeing, Travels etc superbly talented men at the concierge. Lounge was as extraordinary as the rest. Canapés were almost a full dinner service with appropriate wines and draft beer. Tte suite was spacious . Only issue was my bed, think it was a little to soft for me. Son and his cousins enjoyed the pool and gym facilities. And room service was yummy! They saw to all our questions and provided necessary amenities such as water bottles on a daily bfast. Love this hotel! Luxury and convenient- best combination

The Ritz-Carlton never disappoints me every time. The hotel is located at the entrance to Potsdamer Platz, with convenient transportation. There is an Oriental Chinese supermarket under the station, which is very convenient for shopping. It is a few minutes' walk to the Jewish Memorial and the Brandenburg Gate. The hotel facilities gym and fitness equipment are great. The hotel breakfast is very worthwhile, the quality and variety of fruits are excellent, and everything else is also very good. The room facilities are first-class, but the toilet and shower room are together. Be sure to wipe the floor dry after taking a shower, otherwise you may fall down.

Great location for transport options (train direct from airport, and we got a bus to Dresden from right outside the hotel) and central city attractions - including only 15 minutes walk to Museum Island. The services and amenities were not the best given this is a Radisson - the staff were quite friendly (let us check in slightly early) but as an actual paying hotel guest, the hotel will charge you 2 euro per piece of luggage to store it for a couple of hours, it costs 6 euro to access the hotel roof terrace to see the city views, and as a hotel policy the coffee isn’t restocked daily in the room (you can get your daily replacements but you have to go to reception yourself). Room was clean enough but a bit dated/tired especially the bathroom fit out. Hotel was fine overall but I think it’s a stretch to call it a 4 star.

I stayed in Berlin for a total of 9 nights before and after attending IFA. The hotel has a good location and a cigar room is a plus. Others: 1. Be careful with the ** brother at the front desk, his attitude is very bad. 2. The hotel swimming pool is very small, and there are naked people in the steam room from time to time. I respect the freedom of the body, but I remind you to bypass it if you mind. 3. The hotel is not cleaned in time and is unhygienic. Several times when I returned to the room in the afternoon, it was not cleaned, and the dirty bathrobes on the floor were hung back for guests to continue using. 4. The information shows that it was renovated in 2023, but there is no trace of decoration. The facilities and style are old, the refrigerator in the room is broken, and the lights are also damaged. Overall, it can be used as a place to rest assured for a few days on a business trip. If you want to get other value for money, it is recommended to change the place.

The breakfast was excellent. I drink tea a lot and there were a variety of tea I could choose and I could choose to brew a cup or a pot of tea. They served different kind of eggs, including omelets. The room is very clean and well equipped with coffee maker and kettle.

Very convenient location, just 3 mins walk to Main Station. Signed up for member for free and received free city transportation travel card (S-Bahn, U-Bahn, Tram, Bus, VBB). Breakfast at ground floor dining hall with variety of food. We enjoy the button mushroom stew with herbs, croissant is very good as well. Reception are friendly and helpful. No teabag, coffee and kettle in the room. Ground floor have bar, can ask for hot water from there. Room is clean and soundproof is super great even just right beside Main Station.