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Best Western Plus Plaza Berlin Kurfuerstendamm

Best Western Plus Plaza Berlin Kurfuerstendamm

3.8/594 Reviews
Berlin City Centre
I was scheduled to stay at the Econtel Charlottenburg but as this hotel had been taken over, I was rebooked into the Best Western on Kurfurstendamn. Good job I called in advance as nobody was going to inform me of the change. Though, I was quite excited initially as this promised to be an upgrade from a 3 to a 4 star hotel. Plus the location was more convenient for me. However, despite the location, there were a few items of annoyance about this hotel. Firstly, this is not a 4 star hotel. The cleaning staff knocking on the door at 9am is not what you want to hear. Secondly, the room didn't have a kettle or coffee maker. Thirdly, the air-conditioning system made quite a racket. Finally, and most importantly, the front desk staff were far from helpful and definitely suffered from an attitude problem. It just seemed as if they considered themselves above their job and that guests were more of a nuisance than anything else. Other reviewers have mentioned these things as well so it's definitely not just me. The Spanish restaurant connected to this hotel is solid with excellent food and very helpful staff. Maybe I will return to Berlin someday but doubtful I will stay at this hotel.

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