Anonymous User
August 25, 2024
***The bank card was in my possession, but the hotel charged me over 390 euros without my knowledge and without the card! Don't go to this hotel****
&&& We kept contacting Ctrip, but they kept saying that the hotel had lost contact and couldn't be contacted for two days. We interrupted our schedule and drove back to the hotel. The hotel avoided us, so we called the police on the spot. The police handled the matter for several hours, and the hotel refused to talk to us at the beginning, but finally replied to the police that it was a problem with the hotel staff, and the hotel confirmed that Ctrip had not booked a room for us... The hotel's attitude was very arrogant and impolite, and Ctrip's handling made us even more disappointed and angry. ..... It is still being handled....
The itinerary was disrupted, and the hotel fee for two more nights was added. It was really crazy. I must follow up and ask for an explanation....
**Don't try this hotel**
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