Hotels near Kohler Hall, Berea

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

Hotel location is very good, the room is very clean. From Detroit to Niagara Falls, stop by. The small city is very European, and the nearby shopping and dining is very convenient. We found a Japanese restaurant nearby, only a four minute drive away.

I don't know what hotel those other people were writing about. I found everything to be working. The man who checked me in was friendly and helpful. Checkout was very easy too. The room was spotless. The bathroom was very nice for the price point. The only thing I would change is that there was no microwave in the room. This is an amenity I often take advantage of for reheating leftovers from my meals. Also, there was no additional charge for breakfast as several other reviewers have stated. Aside from this, I will definitely stay here again the next time my travels have me in the Strongsville area.

No complaints or issues with our stay. I will add that we recently stayed at a ”very close-by” hotel to this one that we were not happy with. Our experience at Home2Suites was perfect! Clean room ( and bath!!! ) Friendly Staff. Free wifi, coffee in the lobby, and good breakfast selection. All good things to say about this hotel stay.

I have been to many Hampton Inns in the past, but I will say that this is one of the poorest run overall. So poor in fact that I asked the GM to call me so we could discuss my concerns. Perhaps he called you, but not me. The rooms are very nice, clean and comfortable. No problem there. But, pray tell, how does the TV work? The most confusing station selection process I have ever encountered. And I never mastered it. The desk clerk indicated that this is a fairly frequent complaint. So why doesn't the hotel put in each room some instructions on how to use the TV? Also, they have a strange shower in our room. Turn the handle all the way on and it is supposed to get hot. Right? Not here. The more you turn the handle, the colder it gets. If you want hot water, you turn the handle only a slight bit beyond off. The mot negative thing is the buffet breakfast. The worst in all of the system. The oatmeal was very watery and runny. Not pleasant. Try and find some cold cereal. Only a couple of boxes of corn flakes were displayed. That's it. Last time we were here they had to go in the back and find some cold cereal. The waffle maker batter was liquid cement. Took several minutes to fill the cup. Thus the resulting waffle was mostly uncooked. No pastries like other places, either. No bananas, too. Way below the standards of others we have been to. It seems like this place is convenient and since it is near an airport they feel that people want a quick in and out. And they sure lived up to that requirement. Find another accommodation.

Unified standards, very good. The front desk service attitude is good 👍

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

#Praise#Convenient transportation, close to restaurants, close to shops, cost-effective, bedding comfort, room layout satisfaction

In Ohio to spend the holidays with family, our morning flight home was cancelled for the second time after our arrival at the airport. We sought a hotel with an airport shuttle and restaurants within walking distance; Check & check!.The staff were above & beyond kind and accommodating. The lobby and our room were very clean and the chaise and bed so comfortable. Excellent, warm hospitality - I felt as though I was in a far more expensive hotel!